About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
The Campaign Lead (POC) serves as the primary point of contact for assigned campaigns, ensuring quality and productivity targets are met while keeping all stakeholders aligned. This role manages day-to-day coordination between the client and internal teams (Operations, Quality, and Training), drives calibrations, communicates campaign performance, and ensures campaign goals are clear, understood, and consistently executed especially across multiple simultaneous campaigns.
Key Responsibilities
Performance Ownership (Quality & Productivity)
- Own day-to-day campaign performance and ensure delivery against productivity and quality targets.
- Monitor operational metrics, identify risks and blockers, and implement corrective actions to maintain goal attainment.
Calibration & Alignment
- Lead calibration sessions to ensure consistent quality interpretation across operations, quality teams, and trainers.
- Drive alignment on guidelines, scorecards, and any policy/standard updates to minimize variance and improve quality consistency.
Client Management & Communication
- Serve as a key point of contact for the client, providing updates on performance, risks, root causes, and action plans.
- Communicate proactively and professionally, ensuring the client has clarity on progress, outcomes, and next steps.
Multi-Campaign Management
- Manage multiple campaigns simultaneously, ensuring goals, scope, and success metrics for each campaign are clearly understood by all stakeholders.
- Prioritize workload effectively to meet deadlines and maintain stable execution across campaigns.
Cross-Functional Collaboration
- Coordinate closely with Operations, Quality, and Training teams to address performance gaps and drive continuous improvement.
- Ensure all stakeholders are informed, aligned, and accountable to campaign requirements and updates.
Required Skills & Qualifications
- Strong communication and stakeholder management skills (client-facing experience preferred)
- Proven ability to manage both quality and productivity performance in an operational setting.
- Experience running or supporting calibrations, aligning standards, and driving consistency across teams.
- Highly organized with the ability to juggle multiple priorities and campaigns.
- Confident in handling escalations, setting expectations, and driving resolution.
- Experience with performance reporting, scorecards, dashboards, and improvement frameworks (e.g., RCA, CAPA).
- Ability to work effectively with operations, quality teams, and trainers in a fast-paced environment.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Strong communication and stakeholder management skills
- Client-facing experience
- Ability to manage quality and productivity performance in an operational setting
- Experience running or supporting calibration sessions
- Ability to align standards and drive consistency across teams
- Strong organization and ability to manage multiple priorities and campaigns
- Ability to handle escalations, set expectations, and drive resolution
- Experience with performance reporting, scorecards, dashboards, and improvement frameworks such as RCA and CAPA
- Ability to collaborate effectively with Operations, Quality, and Training teams in a fast-paced environment
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
-
Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
-
Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
-
Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
