Summary:
The CAM Partner Support Representative (PSR) is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The CAM PSR is also responsible for tactical communication with customers along with resolution of issues.
Essential Job Duties:
- Solid understanding of ScanSource Order Management basics
- Basic understanding of different technology groups
- Good knowledge of SAP and Salesforce.com tools
- Deliver a “wow” experience to ScanSource customers
- Entry of orders into SAP
- Ensure special pricing is set up properly for orders with price exceptions
- Communicate with customers and merchandising to resolve issues with orders.
- Communicate tracking and ETAs to customers
- Prioritize and escalate orders as necessary to meet customer expectations
- Provide visibility to customers to deliver an improved customer experience.
- Proactively identify potential obstacles with orders to ensure smooth flow.
- Complete Price/Cost adjustments as necessary.
- Works hours for this role will be 11:00 am - 8:00 pm EST.
Reporting Relationships
- Direct supervision from Director, Order Management or Team Leader
Credentials:
Required:
- 4 year college degree or equivalent work experience
- Prior customer service experience
- Strong organizational skills
- Track record of achievement and results orientation
- Strong verbal and written communication skills
- Excellent negotiation skills
Preferred:
- Proficiency in foreign language (Spanish, Portuguese, French, German)
- SAP Experience
Physical Requirements:
- Ability to sit a computer terminal for long periods of time
- Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position. Work hours for this role is 11:00 am - 8:00 pm EST
- Ability to lift 25 pounds
- Ability to travel 20%
- Ability to operate office equipment
Compensation:
Compensation: $45,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 8 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 4 year college degree or equivalent work experience
- Prior customer service experience
- Strong organizational skills
- Track record of achievement and results orientation
- Strong verbal and written communication skills
- Excellent negotiation skills
- Proficiency in foreign language (Spanish, Portuguese, French, German)
- SAP Experience
What We Do
ScanSource is a leading hybrid distributor connecting devices to the cloud and accelerating growth for partners across hardware, software, connectivity and cloud. Our partners include value-added resellers (VARs), sales partners or agents, independent sales organizations (ISOs), and independent software vendors (ISVs). We are proud of the relationships we build with our partners, and we strengthen these bonds through transparency that leads to immense trust. Since the very beginning, we have concentrated on being the best-possible, technology provider for our partners. One that builds on that foundation of relationships, goes the extra mile, and isn’t afraid to take a leap into an evolving – sometimes unknown – future. As the channel has evolved, so have we to better serve our partners. We continue to grow our offerings, investing in the key assets and capabilities that have expanded our routes to market, launched us into new technology segments, and developed our professional services capabilities, all while continuing to deliver the solutions our partners needs to be successful. Our goal? Empowering our partners by giving them more to sell. And helping them grow their businesses and strengthen relationships with their customers. Because the global marketplace is more customer-centric than ever before. And so are we.
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