This position is the first level of management within a division. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit.
Primary Responsibilities:- Supervise and coordinate daily workflow to meet the objectives of the assigned department.
- Resolve complex problems arising out of customer account management, either directly or through subordinate staff.
- Provide leadership, guidance, feedback and training to staff.
- Communicate and enforce operational and procedural changes to ensure compliance with M&T and division policy, investor regulations and very complex laws and regulations pertaining to the work of the department.
- Participate in or facilitate process innovation and special projects as assigned by division management.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
- Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Works under minimal supervision. Must use independent judgment and discretion in the day-to-day supervision of the assigned unit.
Supervisory/Managerial Responsibilities:Supervisory, leadership of people in all work activities.
Education and Experience Required:A combined total of 5 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 2 years' work leadership experience.
Excellent customer service skills with the ability to use tact and diplomacy.
Strong knowledge of relevant spreadsheet, word processing, and presentation software.
Education and Experience Preferred:Bachelor's Degree.
Demonstrated work leadership skills.
Excellent oral and written communication skills.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $26.00 - $43.34 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of AmericaSkills Required
- Five years of combined higher education and/or relevant work experience in a call center or bank operations environment
- Two years of work leadership experience
- Excellent customer service skills with tact and diplomacy
- Strong knowledge of spreadsheet, word processing, and presentation software
- Bachelor's degree
- Demonstrated work leadership skills
- Excellent oral and written communication skills
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
