Submits conventional claims, reviews losses, and reconciles loans for final booking by Default Accounting. Reviews claims filed for accuracy.
Primary Responsibilities:- Monitor daily reports outlining workflow and processing needed.
- Understand difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.
- Process/file claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.
- Review and ensure all invoices are included with the claim.
- Research loan history for advances and deposits.
- Contact various internal departments for clarification on advances.
- Review and Consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed.
- Respond to attorney loan level requests.
- Ensure system is updated accurately before moving the loan to the next phase of the Claim process.
- Review claims completed by processors for accuracy and submits to investor.
- Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and others to reconcile the losses/book the losses.
- Reconcile loans for final loss allocation, approving the loss amounts. Reconcile loans for final refunds to investor or prior servicer.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.
This position interacts with internal M&T Bank departments and external third-party Attorney Firm vendors.
Education and Experience Required:A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ Default experience.
Organized and detail oriented.
Strong verbal and written communication skills.
Strong customer service skills.
Education and Experience Preferred:5 years’ Default experience.
Full processing knowledge of all disposition types.
Knowledge of M&T Bank systems.
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M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.LocationGetzville, New York, United States of AmericaSkills Required
- A combined 4 years' higher education and/or work experience
- Minimum of 2 years' Default experience
- Strong verbal and written communication skills
- Strong customer service skills
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
