Independently leads projects within one or more functional areas within Default Servicing (internally known as Customer Asset Management (CAM)) and represents these areas in cross-functional, high visibility projects involving business partners outside of CAM.
Primary Responsibilities:Serve as senior resource in a defined area of CAM and represent business practices and interests in various projects with internal and external stakeholders.
Interact with business partners across the Business Banking, Commercial, Consumer, Mortgage and Retail platforms to leverage technology, system enhancements and projects, while also representing inclusive needs for all aspects of default servicing.
Develop and produce mid-complexity departmental reports and spreadsheets, including project or product strategy analyses, historical reporting, workflow analyses and financial analyses for one or more functional areas of CAM.
Conduct complex analysis and judgment-based work over multiple disciplines to support CAM decisions.
Conduct complex data review, research, and/or reconciliation for assigned areas of CAM.
Lead the drafting and/or editing of procedures related to one or more functional areas of CAM to maintain their currency.
Lead support provided for departmental audits including user certifications and compliance testing for CAM.
Manage the planning, testing and implementing of new projects, systems, products and regulatory changes impacting assigned CAM team(s).
Lead departmental system support, coordinating with internal business partners, external vendors and Technology to address issues for assigned CAM team(s).
Provide functional system knowledge to colleagues within one or more functional areas of CAM.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Not Applicable
Education and Experience Required:Bachelor’s degree and a minimum of 2 years’ related experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience
Experience in collections and/or default servicing
Strong analytical skills
Strong organizational skills
Proficiency with personal computers as well as pertinent word processing and spreadsheet software
Strong verbal and written communication skills
Education and Experience Preferred:
Prior experience in functional areas supported
Skills Required
- Bachelor's degree and at least 2 years of related experience, or a combined minimum of 6 years of higher education and/or work experience including at least 2 years of related experience
- Experience in collections and/or default servicing
- Strong analytical skills
- Strong organizational skills
- Proficiency with personal computers and pertinent word processing and spreadsheet software
- Strong verbal and written communication skills
- Prior experience in supported functional areas
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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