ON CALL Receptionist

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.

Essential Responsibilities:

• Drives to wherever needed to fill in at any and all of our branches and department locations throughout the Hampton Roads area including Virginia Beach, Norfolk, Portsmouth, Suffolk and Chesapeake.
• Agrees to work when called upon.  Holidays are a popular time to be available.  Must also be available to fill in for vacations, medical leaves, and other absences.  A lot of times absences are unplanned so the on-call receptionist must be prepared to work spur of the moment.   
• Displays a professional appearance and behavior
• Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
• Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
• Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Types memos, correspondence, reports and other documents as needed
• Assists the branch or department team with a variety of day-to-day duties as requested
• Assists with copy projects
• Other duties as assigned
• Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)

Minimum Physical Requirements:

• Must be able to travel to locations throughout the territory listed above.
• Sitting 60% of the time
• Walking to the teller line and to other co-workers several times daily to deliver mail and customers’ transactions
• Escorting customers to other branch personnel
• Assisting elderly and handicapped customers when entering and leaving the building
• Operating the copy machine several times a day
• Walking to check the FAX machine hourly; operating the FAX machine; adding paper and performing necessary maintenance to the machine
• Maintaining and organizing supplies requiring lifting (up to 10 pounds), reaching, bending and stooping
• Preparing and monitoring coffee and refreshments for customers

Environmental Conditions:

• Normal business environment
• Receptionist area is located near the main doors which can result in a change in air temperature throughout the day

Minimum Required Skills and Competencies:

• Excellent customer service skills
• Excellent telephone skills
• Flexibility and dependability is a must

Desired Skills and Competencies: 

• Computer experience (Word and Excel)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.