Call Centre Manager

We are Leads.io — the world’s #1 tech-driven lead generation agency. With a determination to become an ever-better growth catalyst for our clients, we are on the lookout for fresh faces to join our team! Do you have what it takes to join Leads.io? 

Key responsibilities:

We are seeking a Call Center Manager to lead and inspire our team to achieve operational excellence in our call center based in Casablanca. The team specializes in qualifying high-quality leads in the home renovation and energy industry. Our team of around 20 talented professionals is dedicated to delivering exceptional results in a performance-driven environment. This role requires strong leadership skills and an analytical mindset to manage a multicultural team and ensure the delivery of qualified leads. Experience in lead generation or call center operations is an advantage but not essential—what matters most is your ability to drive performance, foster teamwork, and achieve results.

Other responsibilities are:

• Oversee day-to-day operations of the call center, ensuring targets, KPI’s and productivity goals are consistently met.
• Lead, manage, and motivate a team of 20+ employees through coaching and performance management.
• Analyze key metrics and use data-driven insights to identify problems, create solutions and optimize operations.
• Develop and improve strategies to optimize team performance and lead quality.
• Create and implement training programs to enhance team skills and knowledge.
• Foster a positive, performance-oriented culture within an international team.
• Handle escalations and maintain high-quality standards for client interactions.
• Collaborate with stakeholders to align objectives, drive business growth and enhance operational processes.

About Leads.io

Leads.io is your technology-driven partner in effective lead generation. As a global team spread out across thirteen offices in nine countries, our mission is to provide empowering business solutions on a global scale. By delivering high-quality leads through diverse channels such as Facebook, Instagram, TikTok, display, native, paid search and organic, Leads.io aims to elevate our clients' ventures to new heights of success.

As a team of result-oriented experts in marketing, technology, strategy, and content, we remain committed to excelling at our craft with every step we take. We think big, act fast, and confidently pave the way for the future. Through a dedication to personal excellence, teamwork, and accountability, Leads.io fosters an environment in which you can shape your path to success whilst engaged in a dynamic and successful company environment.

Your qualifications

• Fluency in both English and French is essential; proficiency in Spanish is a plus.
• Proven experience managing teams, preferably in a call center or performance-driven environment.
• Strong leadership and people management skills, with a focus on motivation and development.
• Analytical mindset with the ability to interpret data and implement strategies.
• Excellent communication skills, with experience managing diverse, multicultural teams.
• Flexibility, problem-solving abilities, and adaptability to a fast-paced environment.
• Experience in the home renovation or energy sector is a plus but not required.

As Leads.io, we take great pride in our diversity and inclusivity as a hallmark of our success. For this reason, we ensure that all candidates from all backgrounds will receive fair consideration irrespective of their race, gender, faith, religion, or disability. We invite all qualified and motivated individuals to take a chance at joining our team! If you have any questions, feel free to reach out to [email protected].

What’s in it for you?

• 25,000 dirhams net per month
• 18 holidays per year
• An open and inclusive culture that fosters personal growth and initiative
• Opportunities for career growth within a dynamic and international environment.
• A supportive and collaborative workplace culture.
• Health insurance were you can receive medical care in public or private hospitals
• Social security and medical cover (CNSS)
• Access to mental health support through OpenUp is offered anonymously and without cost

Excited? Wait until you see our cultural values!

✨ Trust – At Leads.io, we emphasize accountability and transparency, setting the foundation for genuine partnerships.

✨ Own it – Ownership entails having pride in both your work and yourself. We each aim to take a personal initiative in improving our business, so being the best version of yourself is the best-case scenario for us.

✨ Grow smart – Our vision is to become a global frontrunner in lead generation. We are committed to continually scaling our business whilst also growing as individuals in the process.

✨ Thrive as a team – We believe that teamwork is a key ingredient to obtaining outstanding results. While holding personal work ethics in high regard, we also encourage a working environment that is both social and more enjoyable through teamwork.

Our recruitment process is designed to ensure the best fit. It comprises a phone meeting to discuss qualifications, followed by two interviews for skills and cultural alignment. If successful, we will extend a formal offer. Upon acceptance, you'll embark on your exciting journey with Leads.io. 

Ready for your new challenge? Apply now, and we will be in touch with you soon!