As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH TV experience.
Job Duties and Responsibilities
Call Center Representative:
$18.50/hr - Earn an additional $2/hr for shifts after 6 PM and on weekends! We provide full-time paid training!
What You’ll Be Doing:
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
- Promoting additional products and services
What’s in it for You:
- Career Growth: Opportunity to promote within your first year!
- Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
- Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month)
Skills, Experience and Requirements
Requirements:
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible to work shifts that might include evenings, weekends, or holidays
- Smartphone or device with active data network connection
- Pre-employment screen
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during all video meetings
- Skills proven to help you thrive: Customer Service, Dependability, Resilience, Problem Solving, Continuous Development, Multitasking, Integrity
Salary Ranges
Compensation: $18.50/Hour
Skills Required
- High school diploma or GED
- Ability to work full-time on-site
- Six months of related customer service and troubleshooting experience and/or training
- Flexible availability for evenings, weekends, or holidays
- Smartphone or device with an active data network connection
- Successful completion of pre-employment screening
- Ability to remain engaged on the phone throughout the shift with minimal to no distractions
- Camera on during all video meetings
- Customer service skills
- Dependability
- Resilience
- Problem-solving skills
- Multitasking skills
- Integrity
What the Team is Saying
EchoStar Compensation & Benefits Highlights
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Retirement Support — A 401(k) with company match and discretionary profit sharing is highlighted, creating clear avenues for long‑term savings. These programs are repeatedly presented as core strengths of the package.
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Equity Value & Accessibility — An Employee Stock Purchase Program offers a 15% discount on company stock, providing an accessible path to ownership. This feature stands out as a meaningful financial perk alongside retirement benefits.
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Wellbeing & Lifestyle Benefits — Employees can access five free counseling sessions per year and sizable product discounts on DISH TV, Sling TV, and Boost Mobile. Tuition reimbursement up to $5,000 per year and internal mobility programs further enhance overall lifestyle value.
EchoStar Insights
What We Do
Tune into the innovation, collaboration and culture that our team members bring to the office every day. We want you to be a part of our journey to build the next generation of technology that transforms the way the world communicates. Our team members are the key to our history of groundbreaking innovation and our continued progress. If you bring an inquisitive curiosity, a sense of pride in your work, an openness to adventure and a drive to win, we’ll provide the structure to take the next step in your career. This is more than just another job, this is your launchpad to achieve your potential and a community dedicated to your growth.
Why Work With Us
At EchoStar, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with EchoStar!
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our locations across the globe. We proudly call Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
