Cage and Credit Supervisor

Mission Statement: As the premier destination resort, our commitment is to provide a unique, exciting experience rooted in Traditional Tribal Hospitality.  You are a part of our family; Welcome Home!

SUMMARY:

Oversees all aspects of cage and money room operations on assigned shifts.  The Cage and Credit Supervisor will also assist with Cage Teller duties as needed.

RESPONSIBILITIES:

• Oversee all operations of the cage and money room including but not limited to check cashing, ticket redemption, jackpot payouts, issues and deposits of banks, customer disputes, verification of bank issues and returns, verification of Loomis transmittals, credit authorization and declines, and vault verification.
• Train personnel in all aspects of operations including company policies/procedures.
• Prepare weekly and monthly reports and established audits. 
• Ensure departmental compliance with all federal, state, and tribal regulations and laws with particular attention paid to Title 31 regulations.
• Create weekly staff schedules that are designed to provide outstanding customer service during peak hours and make schedule adjustments as needed.
• Recommend procedure changes as required for changing regulations or to improve efficiencies in the cage.
• Evaluate, mentor, and coach employees in order to maintain and enhance operations of the department.
• Publicly reward employees for outstanding performance.
• Conduct performance reviews and recommend wage increases and promotions.
• Review, prepare, and submit payroll.
• Attend internal and external training programs as required by the Cage/Credit Manager.
• Mediate guest complaints and resolve disputes.
• Handle employee complaints and/or grievances. 
• Perform cashier or money room duties as needed.
• Other projects and duties as assigned. 

QUALIFICATIONS

Education/Experience:

• High school diploma or equivalent is required.
• Must be able to obtain a Coeur d’Alene tribal gaming license.
• Associate’s degree or an equivalent amount of training and experience required.
• One year of previous experience handling U.S. and foreign currency as a Cage Teller, Vault Teller, or documented equivalent experience required; three years preferred.

Skills/Knowledge:

• Excellent customer service and human relations skills required.
• Must have strong leadership and interpersonal abilities.
• Strong math skills are required.
• Excellent communication skills are required.
• Proven motivation, mediation, problem solving, and decision-making abilities required. 
• Ability to maintain absolute confidentiality a must. 
• Must have an exemplary attendance record.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; stand; maneuver through all areas of the casino; work in a confined area; perform repetitious activities; use hands to finger, handle, or feel; reach with hands and arms; bend; kneel; twist and grip items; respond to visual and/or audio cues; and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. The employee must work in a fast-paced and often stressful environment.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.  The employee must be able to tolerate second hand smoke, high noise levels, bright lights, and dust. 

This description has been designed to indicate the general nature and level of work performed by employees within this position.  The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The Coeur d'Alene Casino Resort Hotel practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.