The Role
Provide advanced system, application, and infrastructure diagnostics; lead root-cause analysis and permanent fixes; manage OEM support cases, maintenance, firmware, software upgrades, preventive procedures, and monitoring. Maintain design documents, SOPs, knowledge bases, connectivity records, as-built drawings, and CMDB updates for moves, adds, and changes. Mentor Level-2 staff and provide technical assessments to the Change Advisory Board.
Summary Generated by Built In
- Provide advanced diagnostics at system, application and infrastructure level for the system.
- Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
- Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
- Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
- Own the preventive-maintennace procedures and predictive monitoring for the system.
- Maintain the design documents, SOPs and knowledge base: mentor and sign off Level-2 competence.
- Provide technical assessments to the Change Advisory Board for changes to the system.
- Operate imVision; maintain connectivity records and as-built drawings; keep documentation and the CMDB for moves, adds and changes.
Requirements
- CommScope imVision training.
- AutoCAD/documentation skills.
- ITIL Foundation.
- 4+ years relevant experience.
Skills Required
- CommScope imVision training
- AutoCAD and documentation skills
- ITIL Foundation certification
- 4+ years of relevant experience
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The Company
What We Do
Madre Integrated Engineering is a multinational triangular employment and outsourcing corporation headquartered in Qatar, specializing in providing global talent for projects and offering facility management solutions.
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