Flexjet is seeking an experienced and dynamic Cabin Operations Manager (COM) to lead the day-to-day management of our Global Cabin Services operation.
Based at our Cleveland, Ohio headquarters, the Cabin Operations Manager is responsible for the operational leadership, performance, engagement and development of the Cabin Server team while ensuring the consistent delivery of Flexjet's world-class Owner Experience.
Reporting directly to the Senior Leadership Team, the Cabin Operations Manager serves as the operational leader of the Cabin Services department, balancing people leadership with operational excellence. The role requires an experienced aviation professional with a strong cabin services background, exceptional leadership capability, sound operational judgement and a passion for developing high-performing teams.
The Cabin Operations Manager is a visible leader who champions Flexjet's culture, values and service philosophy every day, ensuring Cabin Servers are supported, accountable and equipped to consistently deliver exceptional service.
Although this is primarily a ground-based leadership role, operational flying may be required from time to time to maintain operational credibility, support the business and remain connected to the onboard experience.
DUTIES & RESPONSIBILITIES
Operational Leadership
- Lead the day-to-day operational management of the Global Cabin Services team.
- Provide operational oversight ensuring Cabin Servers are supported to safely and effectively perform their duties.
- Act as the primary operational escalation point for Cabin Servers.
- Partner closely with Flight Operations, Crew Services, Training, Owner Experience, Safety, Standards and HR to deliver seamless operations.
- Monitor operational trends and implement improvements to enhance efficiency and service consistency.
- Support irregular operations and operational recovery during disruption.
- Travel as required to support the operation, conduct meetings, audits and team engagement activities.
People Leadership
- Lead, coach and develop a high-performing Cabin Services team.
- Build trusted relationships with Cabin Servers through regular communication and visible leadership.
- Foster a culture of accountability, ownership, collaboration and continuous improvement.
- Conduct performance reviews, development discussions and career planning.
- Recognize exceptional performance and identify future leaders within the department.
- Manage performance concerns promptly and fairly in partnership with Human Resources.
- Monitor attendance, wellbeing and employee engagement while promoting a healthy working environment.
Service Excellence
- Champion Flexjet's service philosophy and ensure consistent delivery of premium hospitality standards.
- Drive continuous improvement across cabin service standards, consistency and Owner satisfaction.
- Conduct onboard observations, audits and service evaluations as required.
- Partner with Training to identify coaching opportunities and service development initiatives.
- Maintain oversight of service quality metrics, customer feedback and operational performance indicators.
Culture & Engagement
- Be the daily ambassador for Flexjet's culture, values and leadership expectations.
- Drive engagement through regular communication, team meetings and recognition initiatives.
- Promote collaboration across departments and create a highly connected Cabin Services team.
- Support change management initiatives and help embed new operational processes.
- Maintain a positive, inclusive and professional team environment.
Operational Oversight
- Maintain oversight of Cabin Server staffing levels, assignments and operational coverage.
- Support recruitment, interviewing and selection of new Cabin Servers.
- Partner with Crew Services to optimize scheduling and resource allocation.
- Monitor operational readiness including aircraft stocking standards, inventories, onboard equipment and cabin readiness.
- Review operational reports, safety reports and service trends to identify improvement opportunities.
- Ensure departmental policies and procedures remain current and aligned with company objectives.
Leadership & Strategy
- Contribute to the strategic development of Cabin Services.
- Participate in cross-functional initiatives supporting business growth and operational excellence.
- Develop reporting and operational metrics for Senior Leadership.
- Prepare regular updates and presentations highlighting departmental performance, risks and opportunities.
- Lead departmental projects and continuous improvement initiatives.
EDUCATION & EXPERIENCE
- Bachelor's degree or equivalent work experience in aviation, hospitality, business, or a related field.
- 4+ years of experience in cabin services, aviation operations, or luxury customer service.
- Experience leading, coaching, and supporting front-line teams in a fast-paced environment.
- Strong background in customer service, team development, and day-to-day operational coordination.
Skills Required
- Bachelor's degree or equivalent work experience in aviation, hospitality, business, or a related field
- 4+ years of experience in cabin services, aviation operations, or luxury customer service
- Experience leading, coaching, and supporting frontline teams in a fast-paced environment
- Strong background in customer service, team development, and day-to-day operational coordination
Flexjet Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flexjet and has not been reviewed or approved by Flexjet.
-
Retirement Support — Retirement benefits include a dollar-for-dollar 401(k) match up to 6%, with pilots eligible for added company retirement contributions and a deferred compensation program that begins after year three. Feedback suggests these features lift total retirement value beyond base pay for pilots and certified technicians.
-
Wellbeing & Lifestyle Benefits — Pilot work rules emphasize home basing across 115+ domiciles, company-paid positioning on scheduled days, no reserve or calls on days off, and the ability to keep hotel and airline points. A high per diem and company-paid training further support day-to-day quality of life.
-
Pay Growth & Progression — Pay is considered to have improved for pilots in 2024+, with first-year totals rising and base pay viewed as good relative to some Part 135 operators. Feedback suggests several non-flying roles track at industry standard or slightly above, aligning with local market medians.
Flexjet Insights
What We Do
Flexjet first entered the fractional jet ownership market in 1995. Flexjet offers fractional jet ownership and leasing. Flexjet’s fractional aircraft program is the first in the world to be recognized as achieving the Air Charter Safety Foundation’s Industry Audit Standard, is the first and only company to be honored with 21 FAA Diamond Awards for Excellence, upholds an ARG/US Platinum Safety Rating and is IS-BAO compliant at Level 2. Flexjet’s fractional program fields an exclusive array of business aircraft—some of the youngest in the fractional jet industry, with an average age of approximately six years. In 2015, Flexjet introduced Red Label by Flexjet, which features the youngest fleet in the industry, flight crews dedicated to a single aircraft and the LXi Cabin Collection of interiors. To date there are more than 40 different interior designs across its fleet, which includes the Embraer Phenom 300, Challenger 350, the Embraer Legacy 450 and Praetor 500, Global Express, the Gulfstream G450, G500, G650 and G700, and the Aerion AS2 supersonic business jets. Flexjet is a member of the Directional Aviation family of companies. For more details on innovative programs and flexible offerings, visit www.flexjet.com or follow us on Twitter @Flexjet and on Instagram @FlexjetLLC.
