C1 Key Account Specialist

Reposted 19 Days Ago
Be an Early Applicant
Shanghai, Shanghai Municipality, Shanghai, CHN
In-Office
Senior level
Robotics • Analytics • Energy
The Role
Manage global key account relationships, develop business strategies, drive sales growth, and ensure client satisfaction in the robotics industry.
Summary Generated by Built In

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Global Electornics Sales & Portfolio Mgr


 

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

This role sits within ABB’s Robotics business, a leading global robotics company. We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

JOB PROFILE SUMMARY

Customer relationship maintenance, business strategy execution. Develop business opportunities with customer cross different LOBs and co-work with GSC and in-region team as to generate the working model and support the business could be landed and grow sustainable globally.

ROLES & RESPONSIBILITIES

CORE RESPONSIBILITIES

Client Relationship Management 

  • Serve as the primary point of contact for global key accounts (GKAs), nurturing long-term partnerships and ensuring client satisfaction. 
  • Regularly engage with clients to understand the business needs, the process and automation trends, and operational challenges. 
  • Handle escalations (e.g., logistics delays, compliance issues) and resolve disputes to maintain trust. 

Sales & Revenue Growth

  • Deliver assigned volume and margin targets by implementing tailored commercial strategies. 
  • Identify cross-selling/upselling opportunities (e.g., new service offerings, localized solutions) . 
  • Monitor market trends and competitor activities to adjust account strategies. 

Strategic Planning & Execution

  • Develop and execute joint business plans with GSC & in-region operational team, aligning global and local objectives. 
  • Collaborate with internal teams (GSC, R&D, in-regional team) to meet client-specific requirements. 
  • Lead pricing negotiations and contract development for high-value deals. 

Data Analysis & Reporting

  • Prepare forecasts, performance reports (monthly/quarterly), and profitability analyses. 
  • Use sales tools (e.g., SAP, Salesforce) to track account health and sales pipelines. 

LICENSE TO OPERATE / CORE VALUES

  • Demonstrates ABB’s core values and group safety and integrity standards and acts accordingly.
  • Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
  • Ensures adherence to all relevant internal and statutory regulations and policies.
  • Ensures integrity and compliance with ABB values and ethics in all activities.
  • Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.

JOB SKILLS & QUALIFICATIONS

  • Bachelor’s degree with a minimum of 5 years of experience in consumer electronics, preferably with engineering background and non-Chinese citizen.
  • Willingness to global travel (50-70%)
  • Understanding of engineering requirement and going through the NPI build for C1 case, being adaptable for market dynamics and keep agile and adaptive attitude.
  • Fluency in English (mandatory); additional language (e.g., Mandarin) is a plus.
  • Strong customer relationship skills; Exceptional analytical skills, cross-cultural collaboration capability; problem-solving and leadership abilities.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Skills Required

  • Bachelor's degree in engineering or related field
  • Minimum 5 years of experience in consumer electronics
  • Fluency in English; additional language is a plus
  • Willingness to travel globally (50-70%)
  • Strong customer relationship and analytical skills

ABB Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.

  • Healthcare Strength Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
  • Leave & Time Off Breadth Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
  • Retirement Support Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.

ABB Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Zürich
104,000 Employees
Year Founded: 1988

What We Do

ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com

Similar Jobs

Airwallex Logo Airwallex

Talent Acquisition Partner

Artificial Intelligence • Fintech • Payments • Business Intelligence • Financial Services • Generative AI
In-Office
Shanghai, Shanghai Municipality, Shanghai, CHN
2300 Employees

Adyen Logo Adyen

Account Manager

Fintech • Payments • Financial Services
Easy Apply
Hybrid
Shanghai, Shanghai Municipality, Shanghai, CHN
4771 Employees

Magna International Logo Magna International

Senior Perception Engineer

Automotive • Hardware • Robotics • Software • Transportation • Manufacturing
Hybrid
Changning, Shanghai, CHN
171000 Employees

Mastercard Logo Mastercard

Manager, Products and Solutions - Agent Pay & Tokenized eCommerce Solutions

Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Hybrid
Shanghai, Shanghai Municipality, Shanghai, CHN
38800 Employees

Similar Companies Hiring

Milestone Systems Thumbnail
Artificial Intelligence • Security • Software • Analytics • Big Data Analytics
Lake Oswego, OR
1500 Employees
Fairly Even Thumbnail
Hardware • Robotics • Sales • Software • Hospitality
New York, NY
30 Employees
LTX Thumbnail
Robotics • Conversational AI • Generative AI
Jerusalem, Israel
200 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account