Buyer Experience Executive, Senior

Who We Are: 

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company  building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.  

• We’re a data company h elping customers buy and sell smarter with clear, actionable insights they can understand and use.  

• And we’re an innovation company  accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.  

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. 

Relentless Curiosity. We seek to understand and improve our customers’ experience. 

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. 

Fearless Ownership. We deliver what we promise and learn along the way. 

We’re Looking For: 

A Buyer Experience Executive who will support and cultivate Buyer retention and growth within the buyer experience team. You will provide the level of service required of the most valued customers, exercising agility and a customer-focused attitude to ensure an exceptional experience. You will act as the personal liaison for our customers within a dedicated book of business, ensuring that expectations are set and met while accomplishing buyer goals and buyer conversion. In this role, you will need the ability to work with stakeholders at varying levels within the company independently or in coordination with the Director of Buyer Experience to resolve problems. 

By providing superior customer service, you ensure your accounts have the tools and information needed to utilize our software and be successful. You will bring a value-based approach to the business that ensures not just a successful transactional experience, but a long-term journey making key accounts successful. Ensuring a growing and profitable relationship with your key accounts, you will be the voice of the company and the bridge to our client’s success. 

You Are: 

• Customer-obsessed.  You’re always giving it your all when it comes to our customers. Whether it’s troubleshooting or account development, you’re a valued resource for the clients in your market.  

• Flexible.  Knowing that the customer's needs do not stop at 5pm, you will work in balance with your accounts to be available when they require your help.  

• Highly skilled in negotiations and using data to help customers make good buying decisions. 

• Well-versed in the automotive space and can act as a consultant that will impact the buyer's success rate 

You Will: 

• Manage a book of our key volume accounts 

• Execute on key Initiatives and campaigns 

• Develop and grow the number of key account wins by executing proper sales and management strategies
  Build and negotiate successful trades 

• Provide basic training as required to clients as issues are discovered or mentioned during calls

• Proactively communicate and maintain excellent working relationships with Openlane users and partners 

• Manage and update accounts within Salesforce.com 

• Achieve monthly sales targets 

• Persuasively, explain to customers and prospective customers how Openlane’s service can reduce customer's costs and enhance their business

Who You Will Work With: 

• Reporting to the Senior Director of Buyer Experience, this role will collaborate with the Buyer Experience Specialist  team to ensure a seamless customer experience 

• Other key interactions with our Arbitration teams. 

Must Haves: 

•  University degree or equivalent professional experience. 

• 4+ years in a customer-focused, industry-specific, or account management position; preferred. 

• Superior communication skills, able to clearly articulate ideas and concepts. 

•  Intermediate knowledge of Google Suite products. 

• Demonstrable knowledge of CRM tools; Salesforce and Pipedrive are strongly preferred. 

• Ability to blend sales acumen, outstanding interpersonal skills, and enthusiasm to stay flexible in a fast-paced, changing environment.  

What We Offer: 

• Competitive pay 

• Employer-paid Medical, dental, and vision benefits 

• RRSP with company match 

• Paid Vacation, Personal, and Sick Time 

• Short-term disability, long-term disability, life insurance, and AD&D 

• Robust Employee Assistance Program 

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs 

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization 

• Company culture of internal promotions, diverse career paths, and rapid advancement 

Sounds like a match? Apply Now - We can't wait to hear from you!
 

Compensation: $25/hour. Also eligible for OPENLANE's Sales Monthly Incentive Plan (Depending on experience, skill set, qualifications, and other relevant factors.)

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.