Buy & Bill Lead TN and VA

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

As an outpatient Medication Assisted Treatment (MAT) program, Crossroads currently serves 9 states (PA, VA, TX, TN, NC, NJ, KY, GA, and SC) with over 100+ clinics since 2005. Our corporate office is based in Greenville, SC. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other.

The Buy & Bill Lead will own and elevate the Buy & Bill Program across all TN and VA clinics, serving as the subject matter expert for the Tennessee and Virginia regions. This role is ideal for a strong program leader who excels at facilitating training, leading meetings, and resolving real-time operational challenges.

The Lead supports program launches and provides ongoing, long-term support post-implementation. They will also partner with the B&B Procurement Supervisor to ensure procurement and inventory management processes operate efficiently and effectively across all clinics.

• Manage day-to-day program operations, responding to Buy & Bill needs in real time across assigned clinics
• Maintain accurate and up-to-date program records, including training attendance logs, compliance documentation, spreadsheets, and supporting materials (e.g., REMS, ICS, DEA documentation)
• Reinforce Risk Evaluation & Mitigation Strategies (REMS) requirements with providers and support staff at each center
• Organize and facilitate weekly Buy & Bill meetings, ensuring alignment and communication across teams
• Reinforce Medgen Buy & Bill workflows through ongoing training, education, and support for providers and clinic staff
• Track incidents and monitors data quality, partnering with Buy & Bill, Operations, Revenue Cycle Management (RCM), and other teams to identify issues and implement solutions

• Lead new clinics through B&B implementation
• Manage the B&B program for all clinics live in assigned regions
• Identify and report process gaps to B&B Manager
• Collaborate with operations routinely to problem solve
• Run weekly Buy & Bill meetings across regions
• Train providers and support staff on workflow, EMR processes, and compliance
• Travel onsite when needed to support day-to-day operations
• Supports procurement operations for the Buy & Bill Program as appropriate
• Supports other responsibilities as needed by the Buy & Bill Manager

• This position will mainly be a remote role with a 10% chance of travel within Tennessee and Virginia.

•  Minimum of 2 years' experience in medical office preferred
• Experienced in medical office operations, EMR systems, and training providers and staff
• Experience with Excel, Microsoft Teams, Word, and Outlook
• Excellent communication and organizational skills
• Organized, calm under pressure, and great at juggling competing priorities
• Able to troubleshoot and remain impartial
• A self-starter with strong executive presence and attention to detail.

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health Day
• Calm subscription for all employees