Business Transformation Manager

Role expectations

• Own and deliver assigned sales, adoption, and growth targets across designated accounts, territories, or strategic programs.
• Identify and unlock growth opportunities through customer segmentation, performance analysis, and business planning.
• Drive increased utilization and adoption of strategic products and solutions.
• Develop and execute account-specific transformation plans that translate into measurable revenue growth.
• Monitor business performance and proactively implement corrective actions to close performance gaps.

• Partner with customers to assess current business performance and identify opportunities for improvement.
• Design and implement structured transformation initiatives that enhance practice profitability, patient conversion, operational efficiency, and product adoption.
• Act as a trusted advisor to key customers, helping them achieve sustainable business growth.
• Lead pilot projects and scale successful business transformation models across the organization.

• Manage end-to-end execution of strategic initiatives and transformation programs.
• Define project objectives, success metrics, timelines, and governance mechanisms.
• Coordinate cross-functional resources to ensure delivery against agreed milestones.
• Track and report business impact, adoption metrics, and ROI.

• Identify operational bottlenecks and implement scalable solutions.
• Drive adoption of new programs, tools, and best practices among customers and internal teams.
• Develop change management plans that ensure sustainable behavioral and process improvements.
• Create frameworks and playbooks that support ongoing business excellence.

• Analyze customer and business performance data to identify trends, opportunities, and risks.
• Develop actionable recommendations to improve sales productivity and customer outcomes.
• Create dashboards and reporting mechanisms to measure program effectiveness.
• Use data-driven insights to influence decision-making and prioritization.

• Collaborate closely with Sales, Marketing, Clinical, Customer Success, Finance, and Operations teams.
• Build strong relationships with key customers and internal stakeholders.
• Present business reviews, transformation roadmaps, and performance updates to senior leadership.
• Influence stakeholders to drive alignment and successful execution of strategic initiatives.

What we're looking for

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 8–12 years of progressive experience in sales enablement, commercial excellence, or business transformation, ideally in healthcare or medtech.
• Proven experience leading strategic cross-functional initiatives and engaging with external senior stakeholders.
• Strong business acumen and ability to translate strategy into actionable execution.
• Excellent communication, influence, and stakeholder management skills—especially at executive level.
• Fluent in English 

About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.