Click here to learn more about our Technical Services team.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
We are looking to speak to candidates who are based in Tokyo for our hybrid working model.
About the teamMongoDB Technical Services Engineers use their outstanding problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are specialists in the entire MongoDB ecosystem - database server, drivers, our management suite, as well as services such as Atlas, Cloud Manager, Compass to name a few. Our engineers combine their MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Why MongoDB is a fantastic place to work and build your career- Be a part of the company that’s reinventing the database, passionate about innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with exceptionally talented people around the globe
- Learn, contribute, and make an impact on the product and community
- In this cross functional role as a Technical Services Team Engineer, you will work with the largest and the most demanding customers to drive successful end to end migrations of their self-managed MongoDB databases to Atlas
- Enhance your technical troubleshooting expertise and experience as a TSE (Technical Services Engineer) by working on customer use cases, evaluating solutions, customer business pain points, application architectures, and Cloud infrastructure architecture
- Work with Professional Services CEs (Consulting Engineers) to perform comprehensive full-stack (workloads→DB → Infra) assessments and provide expert advice to PS and customers on the best ways to migrate MongoDB workloads to Atlas
- Opportunity to shape the roadmap of migration methodologies, tooling, and the core database by providing product feedback
- Patience, empathy, and a genuine desire to help others
- Full professional proficiency in Japanese (written and verbal) is required
- Excellent communication skills, both written and verbal
- The ability to think on your feet, remain calm under pressure, and find solutions to challenges in real-time
- Strong diagnostic/troubleshooting aptitude, with significant experience troubleshooting end-to-end technical issues in production environments
- 5+ years of experience with administering RDBMSs such as Oracle, Postgres, mySQL etc. MongoDB experience is preferred
- 5+ years on Cloud or on-prem infrastructure administration experience
- 3+ years or more of the following technical domains (ideally with some experience in the rest)
- Experience with Database Performance tuning and benchmarking
- Experience with configuring and using common Cloud providers (AWS, GCP, Azure)
- Experience with networking concepts, including firewalls and load balancers
- Experience with coding languages such as shell scripting, Python, Powershell etc
- Experience with database and workload migrations from on-prem to the Cloud
- Experience managing large-scale databases (RDBMS or NoSQL or both)
- Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript
- In 3 months, you’ll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training
- In 6 months, you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam
- In 12 months, you will be a technical specialist within MongoDB and will be helping your peer engineers in advanced diagnostics. Also, you will be encouraged to handle technical escalations independently.
MongoDBは、ソフトウェアとデータの力で、イノベーターが新しい価値を生み出し、業界に変革をもたらすことを支援しています。企業規模を問わず、レガシーシステムのモダナイズやAI活用を進めながら、最新のアプリケーションを手軽に構築・拡張・運用できる環境を提供しています。
開発者向けデータプラットフォーム「MongoDB Atlas」は、グローバル分散とマルチクラウドに対応した唯一のデータベースです。AWS、Google Cloud、Microsoft Azureの115以上のリージョンで利用でき、エッジ、オンプレミス、クラウドと、場所を問わずアプリケーションを構築できます。
世界各地に拠点があり、毎月17万5,000人以上の開発者が新たにMongoDBを使い始めています。SamsungやToyotaなど、業界をリードする企業が次世代のAIアプリケーション開発にMongoDBを採用しています。
テクニカルサービスチームについてはこちら
MongoDBは、社員一人ひとりの成長と事業への貢献を後押しできるよう、支え合い、挑戦できる文化づくりに取り組んでいます。従業員コミュニティ(アフィニティグループ)、不妊治療支援、充実した育児休暇制度など、仕事とプライベートの両面でキャリアを支える制度を整えています。MongoDBで働く魅力をぜひご覧ください。
チームについてテクニカルサービスエンジニア(TSE)は、高い課題解決力とカスタマーサポートのスキル、深い技術知識を活かし、お客様の複雑なMongoDBの課題を解決するスペシャリストです。データベースサーバー、ドライバー、管理ツールに加え、Atlas、Cloud Manager、Compassなど、MongoDBのエコシステム全体を担当します。
私たちのエンジニアは、MongoDBの専門性に加え、情熱、主体性、チームワーク、そしてユーモアを大切にしながら、お客様に最高の成果を届けています。ビッグデータやWebスケールのシステムが、さまざまな規模や業種の現場でどのように構築・運用されているのかを、細部まで深く掘り下げたい方を歓迎します。
勤務形態はハイブリッドで、ダブリン在住の方を募集しています。
MongoDBで働く魅力- データベースの常識を変える、イノベーションとスピードを重視する会社で働けます
- エンジニアリング志向の、活気あるカルチャーです
- 世界中の優秀なメンバーと協力して仕事を進められます
- 学びながら、製品とコミュニティの成長に貢献できます
- 大規模で要求水準の高いお客様とともに、セルフマネージド環境のMongoDBからAtlasへの移行を最初から最後まで支援します(部門横断型のポジションです)
- お客様のユースケース、ビジネス上の課題、アプリケーションやクラウドインフラの構成を踏まえて最適な解決策を検討し、TSEとしてのトラブルシューティング力を高められます
- プロフェッショナルサービスのコンサルティングエンジニアと連携し、ワークロードからDB、インフラまでを一貫して評価します。そのうえで、AtlasへのMongoDBワークロード移行について、社内チームとお客様に専門的なアドバイスを行います
- 製品へのフィードバックを通じて、移行手法、ツール、データベース本体のロードマップづくりに関われます
- 日本語・英語ともに流暢なレベル(ビジネスレベル以上)のコミュニケーション力
- 相手に寄り添い、人の役に立ちたいという思いがあること
- 文章・口頭の両方で、的確なコミュニケーションができること
- 状況に応じて素早く判断し、プレッシャーの中でも冷静に解決策を見つけられること
- 本番環境で発生する技術的な問題を、原因の切り分けから解決まで一貫して対応した経験
- Oracle、PostgreSQL、MySQLなどのRDBMSの運用管理経験が5年以上(MongoDBの経験があれば尚可)
- クラウドまたはオンプレミスのインフラ運用管理経験が5年以上
- 以下のうち、いずれかの分野で3年以上の経験(他の分野の経験もあれば尚可)
- データベースのパフォーマンスチューニング、ベンチマーク
- 主要クラウド(AWS、GCP、Azure)の設定・利用
- ファイアウォールやロードバランサーなど、ネットワークの知識
- シェルスクリプト、Python、PowerShellなどでの開発
- オンプレミスからクラウドへのデータベース・ワークロード移行の経験
- 大規模データベース(RDBMS、NoSQL、またはその両方)の運用経験
- Java、PHP、Python、Ruby、C、C++、C#、JavaScriptのいずれかでの開発経験
- 3か月後:MongoDBとそのエコシステムへの理解を深め、入社時研修を修了します
- 6か月後:お客様対応の最前線で、自信を持って業務を進められるようになります。MongoDB認定DBAアソシエイト試験にも合格します
- 12か月後:社内の技術スペシャリストとして、高度な障害調査で同僚をサポートします。技術的なエスカレーション案件にも、自ら主体となって対応します
MongoDBは、障がいのある方が応募・面接のプロセスで必要とする配慮を提供します。配慮を希望される場合は、担当リクルーターにお知らせください。
MongoDBは機会均等推進企業です。
About MongoDBMongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID3273549156Skills Required
- 7+ years of relevant experience
- Strong technical communication and account leadership skills
- Ability to communicate customer workloads, use cases, performance, availability, scalability, and resiliency criteria
- Ability to work independently and cross-functionally
- Strong collaboration, stakeholder management, and commitment-building skills
- Ability to solve complex technical problems in real time and lead escalated situations
- Experience analyzing enterprise issues across multiple technologies, teams, and organizational silos
- Experience building, maintaining, tuning, and troubleshooting sophisticated mission-critical production database systems
- Familiarity with modern service architectures and software development lifecycles
- Experience with technologies and development patterns used by large-scale enterprise customers
- Experience using a cloud services stack such as AWS, Azure, or GCP
- Experience managing large-scale databases, such as RDBMS or NoSQL
- Experience with microservices or serverless architectures
- Experience with CI/CD tools and practices
- Experience with containerization, orchestration, and management tools
- Experience with enterprise identity platforms
- Experience using or managing MongoDB
- Experience with distributed version control systems, particularly Git
- Systems engineering and troubleshooting experience involving Linux performance, memory management, I/O tuning, security, networking, virtualization, and clustering
What the Team is Saying
MongoDB Compensation & Benefits Highlights
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Parental & Family Support — Programs include 20 weeks of paid parental leave (subject to eligibility), fertility/adoption/surrogacy support, and subsidized backup child and elder care. Together these benefits stand out as a comprehensive suite for growing families.
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Healthcare Strength — Multiple medical plan options, dental and vision coverage, mental-health resources, and inclusive care offerings are provided. Overall, the health benefits portfolio is positioned as robust.
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Leave & Time Off Breadth — Flexible PTO alongside observed holidays is advertised, with flexible and hybrid work models supporting time away from work. These policies aim to enable rest when team workloads permit.
MongoDB Insights
What We Do
The database market is big. How big? Well, according to IDC, it’ll reach $153 billion by 2027. And MongoDB is at the forefront of that innovation with thousands of customers across the globe. We empower developers and businesses to build and deploy the applications they want, wherever they want.
Why Work With Us
We are ambitious. We are passionate about creativity. And we believe the best paths are the ones we have yet to forge.
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MongoDB Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MongoDB provides multiple working model options for our employees, including the flexibility to work from home to opportunities for collaboration and social interaction in a MongoDB office.
