The Business Transformation Engineer is a key driver of strategic change at Equifax, moving beyond simple process fixes to design and implement truly transformative, technology-driven solutions. This role is responsible for executing root cause analysis for complex business problems and designing entirely new processes that leverage cutting-edge technologies like RPA, AI/ML, Agentic-AI, Cloud Computing, and Data Analytics. The work is crucial for modernizing the business while ensuring seamless integration with the existing technological and operational ecosystem.
What you’ll do
Provide strategic consultation for highly complex business problems in order to identify and deliver optimization, automation and other efficiencies in cost and productivity.
Mentor and guide senior, mid, and junior engineers to enhance their technical expertise and problem-solving capabilities.
Lead the quality assurance process, conducting detailed reviews of project deliverables to ensure they meet established technical standards and business objectives.
Foster the development and implementation of a continuous improvement culture.
Drive internal continuous improvement by developing and standardizing reusable templates and best practices, thereby shortening delivery times and ensuring exceptional deliverable quality.
Manage the documentation and mapping of current business processes through process maps (BPMN 2.0), value stream maps, SIPOCs and other similar artifacts.
Define the problem statistically, leveraging facts, trends, and projections to establish a clear data-driven narrative.
Pinpoint inefficiencies by applying Lean Six Sigma, Total Quality Management (TQM), Kaizen, Lean Start Up, Theory of Constraints, Agile and other advanced process analysis methodologies and techniques.
Design ideal brand-new processes (future state) through rigorous internal and external benchmarking, identifying successful practices used within Equifax and across the services industry.
Actively research, evaluate, and strategically apply emerging and edge technologies, including but not limited to: RPA, AI, ML, Agentic-AI, Cloud Computing and Data Analytics.
Create actionable blueprints from business requirements through conceptual solution designs that serve as foundation for the tech-development. These designs detail how to integrate various systems and leverage modern, edge technologies to operationalize the business processes.
Assess proposed solutions for feasibility across technical, financial, and security-compliance dimensions.
Coordinate the successful implementation of approved solution proposals, crafting detailed execution plans, fostering collaboration between business and technical stakeholders, and ensuring widespread adoption through strategic change management.
Provide regular updates to executive levels on the outcomes and value generated by the implemented solutions.
What experience you need
University degree in Industrial Engineering with strong Digital Transformation skills or demonstrated experience as a Computer Engineer with Lean Six Sigma skills; Master’s degree preferred.
8+ years of professional experience, with 5+ years focused on digitally transforming processes in the services industry.
Proficient in English oral and written (B2)
Hands-on practice experience using the Lean Six Sigma methodology and statistical analysis.
What could set you apart
ASQ Lean Six Sigma Black Belt Certification or similar.
UiPath Certified Professional Automation Developer Associate
Google Cloud Engineer
Programming in Python / UiPath
Scrum Master Certification
Experience with architectural frameworks like TOGAF
Primary Location:
CRI-HerediaCRI-SabanaFunction:
Function - Project, Program and Process ManagementSchedule:
Full timeEquifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
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What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
