Business Transformation Analyst

You will:

• Evaluate and analyze current business practices, look for waste (rework, defects) and ways to improve productivity and customer service, reduce costs, and make the best use of company resources
• Work with various leaders and relevant stakeholders to understand existing business processes and identify gaps
• Collect data and process details to understand and establish performance and process baselines.
• Survey and analyze best practices for techniques and processes
• Conduct process analysis and benchmarking
• Challenge the ways of working and status quo. Measure performance against process requirements and align improvement to performance shortfalls.
• Find the best low-cost and innovative solution using improvement methodologies such as Lean Thinking and Six Sigma, conduct lean action workout sessions / facilitate brainstorming sessions to identify gaps and chart out improvement action plans
• Work closely with Project managers & provide controls with the implementation of said projects
• Develop guidelines for process improvement initiatives - Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.
• Coordinate business process improvement strategies with internal stakeholders
• Create as-is and to-be process maps. Identify the best process to be mapped with the system to improve productivity of the team
• Quantify the benefits vs established baselines and map out potential financial gains
• Craft and update various project documentation and related artifacts.

You may be a fit if:

• You have at least 1-3 years prior professional experience in a process improvement role with extensive involvement in identifying & driving process improvement projects
• You are experienced in identifying problems, creating project proposals and plans, implementing projects, and quantifying benefits.
• You are well-versed with root cause analysis and utilizing root cause analysis tools (e.g. Pareto, 5 Whys, FMEA, Fishbone, Scatter Plot, etc.)
• You have Lean Training or hands-on experience in identifying and driving lean projects
• You are well adept at and you enjoy front-ending stakeholder discussions and stakeholder management
• You are familiar with gap analysis and creating actionable plans and benefit quantification
• You have a technical background and familiarity with the software development life cycle (especially Agile)
• You are a detail-oriented process analyst who and thrive in work that involves process design, process flow and other forms of documentation.
• You demonstrate strong critical thinking & problem-solving skills
• You demonstrate good interpersonal and communication skills, able to work with various cross-functional teams in a project organization
• You understand theoretical concepts on quality management , Lean Six Sigma, etc.
• You demonstrate the ability to conduct gap analysis, creating actionable plans and benefit quantification
• You are able to prioritize and manage time effectively

You will stand out if you have any of the following:

• FinTech Experience
• Six Sigma Training
• Formal Training on Project Management
• Quality Framework background
• Experience in Capacity Utilization Analysis and Workforce Management
• Experience in data visualization and analytics