The Business Transformation Analyst II is responsible for collecting and analyzing business needs and requirements as tied to continual enterprise data and technology transformation. Collaborate with junior and senior stakeholders to understand business priorities and value across multiple business areas across the enterprise. Promote "art of possible" mindset and challenge the status quo as the organization transforms. Compile, research, analyze, and document data and business requirements, workflow / processes, and functionality. Conduct complex work with latitude for independent judgment and decision making.
Responsibilities- Provide thought leadership on business transformation driven by new technology capability builds while balancing the trade-offs between solution options
- Drive for end-to-end solutions that deliver transformational member value rapidly in iterative releases of new analytics and technology solutions
- Evangelize the "art of the possible" mindset across the enterprise and ensure we are transforming not only technology but also the way the enterprise considers solving business challenges with technology
- Liaise between business/journey leads/goal owners/product owners and development teams
- Drive and prioritize capability feature and function requests for future releases from business
- Solve business problems by defining robust solutions via interviewing stakeholders, identifying and evaluating alternatives with a focus on transformative capabilities, and presenting findings
- Track and manage requirements status and changes throughout project / product lifecycle via board/backlog management
- Conduct requirements analysis and validation, ensuring requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, verifiable, and that they conform to defined standards
- Create and communicate artifacts; translating business needs into executable requirements and acceptance criteria for delivery teams
- Create and present executive summaries of requirements for senior stakeholders
- Partner with Scrum Masters and Release Train team for overall product board/backlog creation, maintenance, and management as related to requirements
- Maintain backlog of business needs and transformation objectives and works with team capability strategy team to prioritize in an iterative and agile framework
- Influence and negotiate prioritization of delivery across numerous business areas across the enterprise
- Understand enterprise technology roadmaps across multiple business stakeholders and synthesize frequently changing inputs, priorities, and dependencies
- Stay abreast of latest FinTech and analytics capability trends and technologies
- Propose innovative solutions leveraging a combination of existing and emerging data and analytics technologies
- Support and enable agile way of working across technical and functional teams
- Other duties as assigned
- Experience driving capability roadmap and prioritization with business stakeholders
- Experience in the banking/financial services industry and deep understanding of industry trends, products, and services
- Experience working in a large-scale IT and/or financial services organization with responsibility for the technology strategy relating to business transformation via digital experience platforms and processes, cloud-native, etc.
- Knowledge of FinTech space and emerging technologies (Cloud, Data Virtualization, etc.)
- Experience in organizational transformation, digital journeys, customer experience
- Knowledge of and significant experience with end to end MVP product and capability delivery
- Ability to independently plan, organize, and lead large and complex efforts
- Desired - Certifications in MS Azure Cloud Fundamentals, Scaled Agile Framework (SAFe), Certified Scrum Master (CSM)
- Advanced skill in driving alignment and consensus across broad working groups from junior to executive stakeholder groups
- Advanced skill in relationship management horizontally across multiple business and technology functions and sources of requirements inputs, including but not limited to senior business stakeholders, journey execution leads, goal owners, product owners, solution architects, etc.
- Advanced change management skills and the ability to influence others and set priorities around constant change
- Advanced project management skills and/or experience working in Agile project management
- Advanced skill in developing high quality deliverables, including oral, written, and PPT presentations for executive communications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field, or the equivalent combination of training, education, and experience
Desired Qualifications
- Master's degree in Business Administration, Information Technology, Computer Science, or related field, or the equivalent combination of training, education, and experience
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Experience driving capability roadmap and prioritization with business stakeholders
- Experience in the banking/financial services industry
- Experience working in a large-scale IT and/or financial services organization
- Knowledge of FinTech space and emerging technologies
- Experience in organizational transformation and digital journeys
- Knowledge of end to end MVP product and capability delivery
- Ability to independently plan, organize, and lead large and complex efforts
- Desired - Certifications in MS Azure Cloud Fundamentals, Scaled Agile Framework (SAFe), Certified Scrum Master (CSM)
- Advanced skill in driving alignment and consensus across broad working groups
- Advanced skill in relationship management across business and technology functions
- Advanced change management skills and ability to influence others
- Advanced project management skills or experience in Agile project management
- Advanced skill in developing high quality deliverables for executive communications
- Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
