JOB SUMMARY
This role supports one or more technical aspects of the application product life cycle, within a sub-product scope. You will collaborate with customers to understand capability needs, gather project specifications, create business cases and cost sheet analysis, and translate high-level business needs into detailed requirements. You'll analyze data to determine business problems, trends, or opportunities for process improvements, and create/execute test cases. This position also involves providing root cause analysis and corrective action plans, verifying delivery of customer needs, and ensuring quality delivery. You will be responsible for identification, documentation, and resolution of risks, defects and issues, and analyzing market trends for competitive insight. You will build organizational and platform knowledge and mentor junior resources. This role requires a thorough understanding of end systems impact of changes across multiple systems. Technical domains include, but are not limited to, Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support. A key aspect of this role is leveraging AI tools, such as Google Gemini or Claude AI, to enhance data analysis, generate insights, and automate parts of the documentation process, thereby increasing efficiency and and accuracy.
ESSENTIAL RESPONSIBILITIES
Work with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Responsible for creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
Collaborate effectively with cross-functional teams, leveraging diverse technology skills and perspectives to proactively identify and address technology development/delivery related challenges across project phases, driving insights and solutions to ensure successful project delivery.
Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
Assure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
Other duties as assigned or requested.
EXPERIENCE
Required
3 years of experience in Information Systems or Technology
Preferred
1 year of experience in Lean/Six Sigma
1 year of experience in Health Insurance or Healthcare Industry
The position requires experience with Claude Code or Google Gemini.
SKILLS
Analytical Skills
Problem-Solving
Communication Skills
EDUCATION
Required
Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Substitutions
None
Preferred
Mater's degree in Business Administration, Business Management, Information Systems or related field
LICENSES or CERTIFICATIONS
Required
None
Preferred
Information Technology Infrastructure Library (ITIL)
The Open Framework Group (TOGAF)
Six Sigma
Project Management Professional (PMP)
AI Certification
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$72,700.00Pay Range Maximum:
$116,600.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Three years of experience in Information Systems or Technology
- Bachelor's degree in Business Administration, Business Management, Information Systems, or a related field, or equivalent relevant experience or education
- Experience with Claude Code or Google Gemini
- One year of experience in Lean or Six Sigma
- One year of experience in health insurance or the healthcare industry
- Master's degree in Business Administration, Business Management, Information Systems, or a related field
- Information Technology Infrastructure Library (ITIL) certification
- The Open Framework Group (TOGAF) certification
- Six Sigma certification
- Project Management Professional (PMP) certification
- AI certification
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
