Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Our core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code Solutions, Emerging Technologies, Data Analytics and Visualization, Information Assurance, and Business Process Re-Engineering.
Synergy offers its employees a generous portfolio of core and voluntary benefits including: group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance, HSA, FSA, 401(k) with company match, PTO & Bonus Leave, 11 paid federal holidays, parental leave, tuition and training reimbursement, a referral bonus program, and well-being programs.
At Synergy, you’ll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that we have career mentors available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven. If that sounds like you, Synergy has a position for you!
This position is designated as work-from-home.
About the Role:
Synergy is seeking an experienced Technical Business Analyst to support technical documentation, requirements gathering and delivery, across the Program Management Office (PMO). This person will support the full software development lifecycle (SDLC) as well as process maps, workflows, technical SOPs, training guides, JIRA tickets, Executive Briefings and more. Additionally, this person will have the opportunity to provide support and analysis across the entire Portfolio.
Looking for someone to deliver technical artifacts, to support program management efforts, and support mission critical systems. Ideal candidate has a proven track record of supporting PMO delivery, in a highly complex software development environment.
Primary Responsibilities:
- Lead the development and maintenance of technical documentation across the PMO.
- Translate business, operational, and technical needs into well-structured Jira epics, features, user stories, tasks, acceptance criteria, and supporting documentation.
- Ability to provide cross-functional support to other workstreams such as product owners, developers, DBAs, testers, data teams, cyber security and more.
- Create detailed current-state and future-state workflows, swim lane diagrams, system context diagrams, decision flows, data flows, and process maps using Microsoft Visio.
- Develop and maintain SOPs, training guides, user guides, process playbooks, job aids, release documentation, and other knowledge-management materials.
- Build and maintain integrated project schedules in Microsoft Project, including milestones, dependencies, critical paths, baselines, resource considerations, and schedule impacts.
- Support training sessions, demonstrations, briefings, and stakeholder working groups.
Required Qualifications:
- 1+ year as a technical business analyst, systems analyst, process analyst, technical writer, or similar role supporting complex IT programs.
- Exceptional technical-writing skills, including demonstrated experience turning complex information into clear, concise, and actionable documentation.
- Experience with Microsoft Visio, with proven ability at creating sophisticated workflows, swim-lane diagrams, process maps, system diagrams, and executive-ready visuals.
- Strong understanding of Agile and traditional software-development lifecycles and how requirements, development, testing, release, and operational support activities connect.
- Demonstrated ability to thrive in a complex, fast-moving IT environment with multiple systems, stakeholders, priorities, and dependencies.
Preferred Qualifications:
- Experience supporting a federal government technology program, PMO, or ERP effort.
- Familiarity developing reports or dashboards.
- Familiarity with change management, business-process reengineering, testing, release management, or training development.
- Experience using approved generative AI or Microsoft Copilot capabilities to accelerate drafting, visualization, analysis, and briefing development.
Education Requirements:
- Required: Bachelors degree in a relevant field.
Citizenship & Clearance Requirements:
- Required: US citizen with Public Trust.
Target Salary Range
Compensation for roles at Synergy is determined by a variety of factors including, but not limited to, the requirements of the role; level of experience; education and certifications; the individual’s combination of knowledge, skills, and abilities; as well as alignment with market data, federal and state laws, and other business and contract considerations. The estimated pay range for this position is: $54,900.00 – $64,600.00. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case and represent just one component of Synergy’s total compensation package for employees.
Candidate AI Policy
Synergy is committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate evaluation process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly granted. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Synergy is an equal opportunity employer and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline, and termination.
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Skills Required
- 1+ year of experience as a technical business analyst, systems analyst, process analyst, technical writer, or similar role supporting complex IT programs
- Exceptional technical-writing skills and experience converting complex information into clear, concise, actionable documentation
- Experience using Microsoft Visio to create workflows, swim-lane diagrams, process maps, system diagrams, and executive-ready visuals
- Strong understanding of Agile and traditional software development lifecycles
- Ability to work in complex, fast-moving IT environments with multiple systems, stakeholders, priorities, and dependencies
- Bachelor’s degree in a relevant field
- U.S. citizenship and Public Trust clearance
- Experience supporting a federal government technology program, PMO, or ERP effort
- Familiarity with developing reports or dashboards
- Familiarity with change management, business-process reengineering, testing, release management, or training development
- Experience using approved generative AI or Microsoft Copilot capabilities
What We Do
Synergy is a premier Information Technology (IT) firm focused on the practice areas of Health IT, National Security, and Citizen Services. We help our customers consolidate and realign their IT assets to achieve a tangible ROI.
