Business Tax Code Support

Salary Range:

DISTINGUISHING CHARACTERISTICS OF WORK

Under general supervision, prepares Business Tax Code Enforcement Cases that are scheduled to appear before the Special Master. Performs lien research and prepares lien documents in conjunction with the Law Department. Provides forms and general information concerning Building, Zoning and Occupational Licenses.

ESSENTIAL EXAMPLES OF DUTIES

The following illustrates examples of some of the essential duties and responsibilities of the Business Tax Code Support. There may be other essential functions, not listed below, in order to accomplish the tasks as presented by the Supervisor.

• Performs legal background research for cases brought before the Special Master.
• Performs lien document research and preparation in conjunction with the Law Department.
• Manages the training program for new clerks and receptionists.
• Assists the lnspector(s) and Supervisor with training for new inspectors and manages the attendance and "request for time off" programs.
• Answers telephone calls, greets clients, and provides forms and guidance as to issues concerning Compliance, as related to City Ordinances, Building Violations, Zoning Violations and Occupational License.
• Provides copies of public record information when requested.
• Schedules appointments for Inspectors, the Supervisor and the Director of Community Development concerning Business Tax Code Compliance cases.
• Advises clients on the status of their licenses.
• Refers complaints to assigned inspectors.
• Assists the lnspector(s) and Supervisor by performing other related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Must possess a thorough understanding of the Business Tax Code Enforcement Program and Codification of violations to City Ordinances; ability to update and revise City of Hialeah Code or Ordinances.
• Must possess considerable knowledge of Building Permitting procedures, zoning procedures, Occupational Licenses procedures.
• Knowledge of permit research procedures.
• Ability to tactfully handle challenging client service issues to direct clients to appropriate Departments in the City for conflict resolution.
• Ability to prepare documents and reports when needed.

PHYSICAL REQUIREMENTS

The following are some of the physical requirements associated with this position. Reasonable accommodation may be made by the City to enable an individual to perform the essential duties/functions of the position.

• Must have ability to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see, read, talk, stand, hear, hands to finger dexterity, handle, feel or operate objects, read and write English.
• Physical capability to effectively use and operate various items of office equipment; such as but not limited to a personal computer, calculator, copier and fax machines.
• Work is performed indoors within a quiet to moderately noisy environment.
• Must be able to lift, carry and or push articles weighing up to 20 lbs.

MINIMUM TRAINING AND EXPERIENCE

• Must have a high school diploma or G.E.D from an accredited school/institution.
• Must possess a minimum of (2) two years of experience in the Business Tax Code Compliance Division of Community Development.
• Must have received on-the-job training in all Divisions of Community Development.
• Must be familiar with various software programs as related to Business Tax case preparation and presentations.
• Must command good language skills in English and Spanish.
• A combination of experience, education and training would be considered.

Range 46

Created: 03/2026

Personnel Board Approved: _________                                                                                                                                                                                                                                 

The City of Hialeah Human Resources Department is committed to providing employees an exceptional work environment where through hard work, dedication, and equal opportunity for learning and personal development, employees are able to grow, flourish, and make a difference in our community. The Human Resources Department ensures compliance with Federal, State, and local laws, collective bargaining agreements, and City policies, rules and regulations. The City of Hialeah is an equal opportunity employer. There will not be any discrimination or harassment of any kind on account of age, color, race, religion, sexual orientation, national origin, disability, genetic information, marital or familial status, military service or any of the protected categories. The City of Hialeah is a drug and alcohol free employer.