Business Systems Support Specialist

Location: Everett, WA (Hybrid - 3 days onsite)

JOB SUMMARY:

HOW WE WORK:

JOB RESPONSIBILITIES:

Hands-on Commercial Systems & Data Support

• Serve as a subject matter expert for commercial systems and Quote-to-Cash processes.
• Provide day-to-day support and maintenance for ERP and commercial systems while ensuring data accuracy and integrity.
• Create, update, validate, and audit commercial data and configurations, including customer accounts and hierarchies, item and product attributes, pricing, discounts, terms, promotions, cross-references, and related controls.
• Process approved data loads, mass updates, system configuration changes, and operational requests in accordance with established approvals, documentation, and control requirements.
• Support product lifecycle activities, including new product introductions, product changes, transfers, reinstatements, and obsolescence across ERP, PLM, PIM, CRM, and eCommerce processes.
• Support EDI trading partner onboarding, customer and item setup, transaction monitoring, testing, exception correction, and issue resolution.
• Complete and support commercial and finance-related transactions such as pricing corrections, credit or invoice adjustments, customer account maintenance, and other approved Quote-to-Cash requests.

• Document issue details, decisions, corrective actions, and resolution steps to improve consistency and reduce repeat work.
• Monitor and triage tickets, EDI exceptions, system errors, and urgent business requests based on customer impact, operational risk, and business priority.
• Investigate pricing, customer, item, order, invoice, EDI, and system issues to determine whether the cause is data, configuration, process, training, or a system defect.
• Resolve business-owned data and configuration issues directly; gather clear evidence, business context, and steps to reproduce when escalation to IT is required.
• Coordinate with Order Management, Finance, Sales, IT, and other partners to resolve time-sensitive issues and communicate status through completion.

• Act as a steward for commercial master data, pricing governance, process controls, and system configuration standards.
• Validate completed changes and perform audits or spot checks to confirm accuracy, downstream impact, and compliance with approved business rules.
• Maintain complete records and supporting documentation for internal, Fortive, and external audit requests.
• Identify control gaps, data quality risks, and recurring errors; recommend and implement practical corrective actions.

   

• Identify opportunities to simplify business processes and improve stakeholder experience while balancing operational efficiency, governance requirements, and customer needs.
• Lead investigation and resolution of complex system and process issues.
• Lead, facilitate and contribute functional expertise to cross-functional projects and Kaizen events while balancing project work with daily operational priorities.
• Apply FBS principles including PDCA, Daily Management, Root Cause Problem Solving, Standard Work, and Kaizen.
• Develop standard work and performance metrics to sustain improvements.
• Develop and maintain standard operating procedures, job aids, training materials, process flows, and other documentation for repeatable work.
• Support system implementations, enhancements, and deployments by providing business requirements, process context, test scenarios, user acceptance testing, defect documentation, and production validation.
• Coach business users and teammates on correct processes, system usage, and controls, helping build capability and self-sufficiency.
• Use operational metrics and work queues to identify trends, prioritize improvements, and prevent requests from stalling.
• Foster a culture of continuous improvement by sharing best practices and helping teams adopt more effective ways of working.

   

• Build trusting relationships across functions through transparency, accountability, knowledge sharing, and mutual respect.
• Empower business users through coaching, training, and guidance that enables greater self-sufficiency and stronger business outcomes.

Required Qualifications:

• Bachelor's degree in Business, Information Systems, Operations, Supply Chain, Finance, or equivalent work experience.
• 5+ years of relevant experience in ERP operations, commercial operations, business systems support, master data, order management, pricing administration, customer operations, or a related function.
• Hands-on experience using Oracle, SAP, or another enterprise ERP to maintain or support at least two of the following: pricing, customer master, item or product data, order management, EDI, billing, or Quote-to-Cash processes.
• Experience executing and validating data maintenance, uploads, mass changes, and system configuration updates in a controlled business environment.
• Demonstrated ability to troubleshoot transactional and system issues, identify root causes, and coordinate sustainable resolution across business and technical teams.
• Strong attention to detail and a record of maintaining data accuracy while managing multiple requests, priorities, and deadlines.
• Experience documenting operational procedures, standard work, process flows, business rules, or system requirements.
• Strong written and verbal communication skills and the ability to work effectively with business users, functional leaders, and IT partners.
• Advanced proficiency with Microsoft Excel for data review, reconciliation, validation, and analysis.

• Oracle Fusion or E-Business Suite experience, especially Order Management, Advanced Pricing, customer master, item setup, accounts receivable, or related commercial modules.
• Experience with EDI trading partner setup, transaction troubleshooting, cross-reference maintenance, or EDI customer onboarding.
• Experience supporting PLM, PIM, CRM, eCommerce, ServiceNow, Power BI, or other systems connected to commercial operations.
• Knowledge of master data management, data governance, audit controls, and change management practices.
• Experience with user acceptance testing, requirements gathering, process mapping, system implementations, or business process improvement.
• Working knowledge of Fortive Business Systems (FBS), Lean, Six Sigma or continuous improvement methodologies.

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. 

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. 

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. 

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.