Business Systems Manager I - Information Technology

The Pima County Information Technology Department (ITD) is seeking an experienced Business Systems Manager. This role involves leading mid-level to complex cross-functional teams to complete ITD projects. These teams may include System or Infrastructure Managers, Support Staff, and Analysts. The projects typically focus on implementing technology to enhance the end-user experience and create a more supportable environment for our Elected Officials.

The ideal candidate is proficient in project management, team collaboration, and has the initiative to identify and complete tasks independently.

Essential Functions:

As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.

• Through regular interactions with business segment customers, establishes relationship to ensure customers receive system, hardware and other technical support required to conduct their business efficiently and effectively;

• Analyzes business requirements and makes recommendations to satisfy those requirements;

• Coordinates quarterly planning with customer segments to facilitate proper planning and acceptance of systems work;

• Manages, coaches, trains, and evaluates performance of employees on individual and assigned team activities;

• Leads critical customer segment projects to enhance service delivery and support to customer base;

• Prepares requests for information (RFI)/requests for proposal (RFP) and participates in the evaluation and selection of vendors solutions;

• Interfaces with vendors, conducts contract negotiations and ongoing lifecycle maintenance and support activities;

• Establishes procedures for system migration, database changes and hardware upgrades;

• Provides guidance on required processes and procedures based on department and county policies, administrative procedures, department policies and work instructions;

• Responsible for other duties as assigned in support of the overall goals and functions of both the Human Resources Department and Pima County.

Minimum Qualifications:

Eight (8) years of experience in business process analysis, project management or computer hardware, software or database development, maintenance, or testing.

(Relevant education from an accredited college or university may be substituted.)

OR:

One (1) year in a Pima County Business Systems Analyst III classification or related as determined by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application. 
 
Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.): 

• Experience as a Project Manager.

• Experience managing a team.

• Experience using Project Management Tools and Methodologies.

• Experience communicating with internal and external customers.

• Experience in process development, documentation, and training.​

Selection Procedure: 

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.