Business Systems Analyst

KEY RESPONSIBILITIES

Operations Partnership & Support

• Serve as the primary liaison between warehouse operations and IT, partnering with operations leadership, supervisors, and floor teams to understand needs and translate them into effective WMS solutions.

• Gather operational and functional requirements; develop and document functional designs and recommended solutions.

• Act as a subject-matter expert and escalation point for WMS questions across cold and dry storage operations.

• Build and maintain positive, productive relationships with external vendors and Blue Yonder support.

WMS Configuration, Support & Optimization

• Configure, maintain, and optimize the Blue Yonder WMS so it is properly supported and aligned to business processes across temperature-controlled and dry facilities.

• Analyze, troubleshoot, and resolve issues involving system configuration, integrations, MOCA/SQL queries, and overall system performance.

• Write and tune SQL and MOCA commands; use LextEdit and interpret Blue Yonder trace files to diagnose and resolve issues.

• Apply expert knowledge of WMS data structures, master data, and their dependencies to safeguard data integrity.

• Identify opportunities for automation and systemic enhancements by leveraging WMS capabilities.

Project Delivery & Quality

• Develop and implement enhancements and software work requests within agreed-upon schedule and quality expectations.

• Unit test custom development and collaborate with Quality Assurance resources on test execution.

• Adhere to change-management protocols; create and maintain documentation and knowledge-base articles.

• Manage and balance multiple priorities in a fast-changing environment.

Leadership & Continuous Improvement

• Coach and mentor other team members on WMS functionality and best practices.

• Demonstrate a desire for continuous learning and stay current with Blue Yonder features and supply-chain technology trends.

REQUIRED QUALIFICATIONS

• 4+ years of experience configuring, implementing, or developing in Blue Yonder WMS (formerly JDA / RedPrairie).

• Experience with Blue Yonder WMS version 2019 or higher.

• Proficiency in SQL, including writing MOCA commands in a Blue Yonder WMS context.

• Strong data analysis and root-cause analysis skills.

• Ability to design flexible, scalable solutions that meet current and future requirements.

• Bachelor’s degree in Information Systems, Computer Science, or a related field — or equivalent work experience.

• Excellent written and verbal communication skills, with the ability to work directly with warehouse operations.

• Proficiency with Windows operating systems and Microsoft Office (Excel, Visio).

• Self-managed and motivated; organized, detail-oriented, and able to multitask in a fast-paced, fluid environment.

• Commitment to delivering exceptional internal customer service.

PREFERRED QUALIFICATIONS (DESIRED, NOT REQUIRED)

• Experience supporting cold-chain / temperature-controlled and dry warehousing in a 3PL environment.

• Experience with Blue Yonder Warehouse Labor Management (WLM).

• Experience with Blue Yonder Billing Management System (BMS).

• Experience with the Blue Yonder Trace Profiler.

• Experience with Snowflake and data mining / reporting.

• Familiarity with RF/RDT form creation and host/ERP and EDI integrations.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Work is performed in both office and active warehouse settings, including temperature-controlled environments such as coolers and freezers (which may reach sub-zero temperatures) as well as ambient dry-storage areas.

• Required personal protective equipment (PPE) for cold environments is provided; appropriate cold-weather gear must be worn when working in refrigerated and freezer spaces.

• Must be able to move about warehouse facilities — including standing and walking for extended periods — and occasionally lift and/or move up to 50 pounds.

• Must be able to adhere to all safety and cybersecurity policies.

• Occasional travel may be required < 25%

**Pre-employment background check, drug test, and physical are required**

**All applicants must complete an application to be considered. External applicants use www.interchangeco.com/employment to apply**

**Internal applicants use www.interchangeco.com/internal-applications/ to apply**