*We are open to supporting 100% remote work anywhere within the United States. Must be able to support Eastern Time Zone*
ICF is seeking a Business Systems Analyst with a passion to help government agencies modernize technology and processes. The Business Systems Analyst will be supporting an enterprise level data warehouse in support of emergency management and resilience.
The ideal candidate will lead, advise, and manage ICF client requirements, translating them into documentation and conceptual design for a team of DevOps Engineers, Developers and Solution Architects for a modernized application built on Azure with Databricks. You are responsible for bridging the gap between technical and non-technical project staff by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs. You will work with end users across a diverse set of stakeholders with a federal agency client to clarify scope and leverage your knowledge of business processes to determine the necessary approach, and identify overlapping functions and dependencies.
You also have a concrete understanding of cloud-based software development, as well as familiarity with concepts such as data warehousing, infrastructure as code (IaC), continuous integration, and continuous delivery (CI/CD). You are known for effective communication and can represent the voice of the business.
What you’ll be doing:
Translate business needs into clear user stories and acceptance criteria using a BDD mindset
Facilitate requirements elicitation sessions and provide clear follow up steps
Apply comprehensive analytical techniques to assess business processes, data flows, and system interactions, ensuring thorough and insightful analysis.
Negotiate and recommend business solutions that balance technical feasibility, delivery timelines, and business need
Ensure alignment between business requirements, platform capabilities, and automation opportunities
Develop an understanding of the operational processes and procedures and take initiative on process improvements
Support QA and development teams in clarifying requirements and resolving ambiguities
Identify risks, gaps, and dependencies early and drive proactive resolution
Support roadmap activities to document the future vision of the tool/program.
Support User Acceptance Testing (UAT) activities
Contribute to the ICF Business Analysis Community of Practice
Technologies you will use: Jira, Confluence, Mural, Microsoft Office, Microsoft Teams, Databricks
What you must bring:
3+ years of experience as a Business Systems Analyst including:
Experience supporting software systems built on or leveraging open source technologies
Business process analysis or business process re-engineering
Client facing communication
Experience as a cross-functional team member working in an agile development environment (i.e., scrum, kanban, etc.)
Leading requirements management
Requirements elicitation and documentation
User story definition
Acceptance criteria determination
3+ years experience with Jira (or similar Agile project tracking software, such as AzureDevops)
Comprehensive understanding of the full software development lifecycle (SDLC), Requirements Management, and Scope Management methodologies
Must possess excellent analytical, organizational and product management skills
Must be able to obtain and maintain Public Trust
Must be a US Citizen due to federal contract requirements
What we would like you to have:
Bachelor’s Degree OR equivalent years of work experience
Experience coordinating cross-functionally with UI/UX Designers
Documented experience in cloud modernization efforts on Azure (preferred) or AWS
Certified Scrum Master or Certified Scrum Product Owner
Strong understanding of agile methodologies, including Scrum, Kanban, and/or Scaled Agile Framework (SAFe)
Experience supporting deployments and release management activities
Skilled in managing and aligning requirements across multiple teams and stakeholders
Works with Product Owner to groom and prioritize a backlog
Highly organized and appreciation for details
Resourceful and self-motivated
Superior verbal and written communication skills
Working at ICF
ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [email protected]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$73,770.00 - $125,408.00Reston, VA (VA30)Skills Required
- 3+ years experience as a Business Systems Analyst
- Experience supporting software systems built on or leveraging open source technologies
- Business process analysis or business process re-engineering
- Client-facing communication experience
- Experience as a cross-functional team member in an agile development environment (scrum, kanban, etc.)
- Leading requirements management, elicitation, and documentation
- User story definition and acceptance criteria determination
- 3+ years experience with Jira or similar Agile project tracking software (e.g., Azure DevOps)
- Comprehensive understanding of the full SDLC, Requirements Management, and Scope Management methodologies
- Excellent analytical, organizational, and product management skills
- Ability to obtain and maintain Public Trust
- Must be a US Citizen
- Familiarity with Databricks and cloud-based development (Azure preferred)
- Experience coordinating with UI/UX designers
- Certified Scrum Master or Certified Scrum Product Owner (preferred)
ICF Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ICF and has not been reviewed or approved by ICF.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with multiple plan options, employer HSA/HRA funding, and company‑paid mental‑health care that includes 10 therapy and 10 coaching sessions annually. These features indicate comprehensive coverage with meaningful mental‑health depth.
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Parental & Family Support — Family‑building and caregiving support include 24/7 specialists and reimbursements ($10,000 lifetime for fertility/surrogacy and $5,000 for adoption), alongside inclusive paid parental leave. These resources broaden support for diverse family needs.
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Retirement Support — The 401(k) offers immediate vesting with a company match up to 4% when contributing 5%, and an ESPP provides an additional ownership avenue. This structure supports long‑term financial security.
ICF Insights
What We Do
ICF is a leading global solutions and technology provider with approximately 9,000 employees in industries across the public and private sectors. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
Why Work With Us
At ICF, we’ve built a culture rooted in expertise, innovation, and purpose—enabling us to build a more prosperous and resilient world for all. When our employees grow, our solutions thrive—regardless of your role, team, or location, you’ll have opportunities to make connections, build community, and take action to develop your career.
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