Jr. Business Systems Analyst

KEY RESPONSIBILITIES:

Operations Partnership & Support

• Work closely with the operations team to ensure the WMS is properly configured, maintained, and optimized for cold and dry storage operations.

• Serve as a day-to-day liaison between warehouse operations and IT, communicating clearly with leadership, functional teams, and external vendors and customers.

• Create and manage project and break-fix tickets in the ticketing system, prioritizing by need and urgency and taking appropriate action.

• Assist in troubleshooting system issues and resolving data discrepancies.

• Participate in an On-call Rotation for afterhours support

• Analyze, troubleshoot, and resolve issues involving system configuration, integrations, MOCA/SQL queries, and overall system performance.

Testing, Documentation & Change Management

• Assist in and conduct user acceptance testing (UAT) for new features, upgrades, and changes.

• Adhere to change-management protocols.

• Create and maintain documentation and knowledge-base articles.

Systems Knowledge & Growth

• Build and maintain working knowledge of business processes and the systemic use of the Blue Yonder family of products.

• Develop an understanding of complex systems and integrations.

• Envision ways in which business systems can advance organizational goals.

• Stay up to date with industry trends and emerging technologies to continuously improve technical skills and knowledge.

• Exemplify the InterChange Group Work Principles.

REQUIRED QUALIFICATIONS:

• 2+ years of study in Computer Information Systems, Computer Science, or a related field — or equivalent work experience.

• Strong data analysis and root-cause analysis skills.

• Strong working knowledge of Microsoft Windows and Office, Android, and common desktop applications.

• Flexibility to act quickly and make changes in short timeframes to support operations.

• Willingness to work with outside vendors for IT assistance as needed.

• An appreciation for the value of IT in a warehouse / distribution environment.

• Willingness to work occasional after-hours and weekends.

• Openness to occasional travel to remote facilities as required.

PREFERRED QUALIFICATIONS (DESIRED, NOT REQUIRED):

• Experience in third-party logistics (3PL).

• Experience with the Blue Yonder family of products (WMS).

• Exposure to SQL and/or MOCA commands.

• Experience with Microsoft Azure.

• Experience with LextEdit or a similar tool.

• Experience with the Blue Yonder Trace Profiler.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Work is performed in both office and active warehouse settings, including temperature-controlled environments such as coolers and freezers (which may reach sub-zero temperatures) as well as ambient dry-storage areas.

• Required personal protective equipment (PPE) for cold environments is provided; appropriate cold-weather gear must be worn when working in refrigerated and freezer spaces.

• Must be able to move about warehouse facilities — including standing and walking for extended periods — and occasionally lift and/or move up to 50 pounds.

• Must be able to adhere to all safety and cybersecurity policies.

• Occasional travel may be required < 25%