Business Systems Analyst

The Business Systems Analyst is a key technical contributor within the IT department responsible for designing, developing, and supporting custom business applications, data solutions, workflow automations and reporting systems across the organization. This position serves as both a developer and solutions analyst, bridging business needs with modern, scalable, secure technology solutions.

The role encompasses application development, data modeling, systems integration, and the creation of internal tools using a variety of technologies across Microsoft 365 and other enterprise platforms, including the Electronic Health Record (myEvolv), HR/Payroll systems (Paycom), Learning Management Systems (LMS) and additional business applications.

This position also plays a strategic role in SharePoint governance, Power Platform solution development and cross platform automation initiatives in addition to system design, improving workflows, building user friendly applications, supporting data initiatives and ensuring compliance with organizational, technical and regulatory requirements (including HIPAA).

Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives. Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities and Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Design, develop and deliver custom reports and dashboards across myEvolv, HR/Payroll, LMS and other internal/external systems.
• Build and support advanced analytics solutions using Power BI/Tableau, including semantic models, DAX, ETL processes and shared datasets.
• Integrate organizational data from multiple systems to enable unified analytics, regulatory reporting and operational insights.
• Train staff in accessing, interpreting and leveraging reports to support data driven decision making.
• Perform ongoing data validation, reconciliation and quality assurance across systems.
• Develop custom business applications and tools using Power Apps, SharePoint, Python, SQL or other relevant frameworks.
• Enhance existing internal applications and automations to improve workflows, productivity and system usability.
• Support development projects that require integration between the EHR, HR/Payroll system, training systems and other enterprise platforms.
• Participate in the design and deployment of new functionality within agency systems, including custom forms, workflows, APIs and scripts.
• Provide technical consultation on system limitations, best practices and design recommendations.
• Ensure Microsoft 365 solutions (SharePoint, Teams, Power Platform) follow agency governance, compliance and security standards.
• Design, build, and support workflow automations using Power Automate, scripting and integrations with third party APIs.
• Automate business processes across multiple platforms (EHR, HRIS, LMS, Finance, etc.).
• Optimize existing automations to improve performance, reliability and scalability.
• Assist with system configuration, data extraction, form enhancements, reporting functions and workflow improvements within myEvolv.
• Support EHR upgrades, testing, validation and implementation of new modules.
• Troubleshoot and resolve EHR related data and reporting issues in collaboration with the HIS and Technical teams.
• Document and track EHR assistance, development changes and system updates.
• Lead or support assigned IT and EHR projects, ensuring timely delivery and cross team collaboration.
• Maintain accurate project status, documentation and communication with stakeholders.
• Assist other team members during high volume periods, outages or cross functional initiatives.
• Provide end user training, guidance and issue resolution as needed.
• Maintain strict compliance with HIPAA, information security standards and agency policies.
• Implement and uphold data governance practices ensuring data integrity, accuracy and consistency.
• Monitor emerging technologies and recommend enhancements to improve system performance and business capabilities.

Other Requirements

• Working knowledge of Microsoft Word, Excel and PowerPoint.
• Strong overall IT aptitude and technical capability.
• High level of attention to detail; organized, accurate and dependable.
• Excellent interpersonal and communication skills with the ability to work effectively with diverse personality types.
• Valid driver’s license and reliable transportation.
• Availability for after hours or on call support during emergencies or planned system maintenance.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Data Analytics or related field; or an Associate’s degree in a related field with equivalent experience demonstrating at least three (3) years of relevant IT or development experience.
• Experience with EHR systems, preferably myEvolv, or similar clinical or case management platforms.
• Hands-on experience with business intelligence tools such as Power BI, Tableau or similar analytics platforms.
• Proficiency in SQL/MySQL, including query optimization, stored procedures and database design.
• Experience developing or supporting custom business applications across multiple platforms.
• Familiarity with SharePoint Site design, content management, permissions and governance principles.
• Experience with automation and workflow technologies such as Power Automate, scripting or API based integrations.
• Working knowledge of Python, JavaScript, or equivalent languages used for automation, data processing or custom development.
• Understanding of data security frameworks, HIPAA compliance and healthcare data handling standards.
• Excellent analytical, troubleshooting and communication skills.
• Ability to collaborate with cross functional teams and manage multiple projects concurrently.
• Ability to travel to sites and participate in on call rotations when necessary

Cultural Competency Qualifications: 

• Awareness of personal attitudes, beliefs, biases, and assumptions about others 
• Knowledge of the various dimensions of diversity, including gender, race, and ethnicity 
• Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way 
• Cultural knowledge of key populations that will be served to address disparities in service delivery
• Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own 
• Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency 

Benefits:

• Benefit eligible at 20+ hours per week
• Medical – Harvard Pilgrim/HealthPlans Inc.
• Dental – Delta Dental of MA
• Vision - EyeMed
• Wellworks for You (Employee Wellness)
• 2 weeks’ vacation accrued over 1st year, 3 weeks after 3 years, 4 weeks after 5 years and 5 weeks after 20 years
• 12 Sick Days, 10 Paid Holidays, and 2 Personal Days per year
• Tuition reimbursement – Up to $1,500 per calendar year
• Professional Licensure reimbursement (LICSW, LMHC)
• Flexible spending accounts – save on medical expenses and dependent care!
• 401K – CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
• 100% Employer paid Life Insurance
• 100% Employer paid Long Term Disability and AD&D
• 24-hour travel assistance, mileage reimbursement, discounted Healthtrax gym membership, and employee appreciation events!

Child and Family Services, Inc. values a diverse workplace and strongly encourages applicants from the BIPOC, LGBTQ+, AAPI, Hispanic, Latinx and Veteran communities to apply for employment. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship, age, gender, sex,( including gender identity, sexual orientation, and pregnancy) disability status, protected veteran status, or any other characteristic protected by law.