At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses.
Role Overview
The Business Systems Analyst (BSA) is a hands‐on systems partner responsible for day‐to‐day enablement, stability, and continuous improvement of core business systems, with an initial focus on NetSuite ERP. This role works closely with operational teams to ensure systems are reliable, well‐understood, and aligned to how work actually gets done. While this role will initially spend significant time supporting manufacturing and supply chain operations, it is intentionally designed to remain flexible and enterprise‐focused, allowing support to expand to other functional areas as business needs evolve. The BSA has a strong on‐site presence at the manufacturing facility, partnering directly with users, troubleshooting issues in real time, and translating operational needs into system improvements.
Core Responsibilities
Operational Support & Ticket Triage
-Serve as a primary point of contact for NetSuite and operational system support
-Triage and resolve support tickets; perform root‐cause analysis for recurring issues
-Coordinate with internal IT teams and external partners when escalation is required
-Reduce operational friction by resolving issues quickly and pragmatically
NetSuite System Administration
-Perform day‐to‐day NetSuite administration, including:
-User access and role management
-Configuration updates and maintenance
-Data integrity checks and cleanup
-Support audit and compliance activities, including:
-Access reviews and evidence preparation
-Change documentation and reporting
-Assist with release readiness, sandbox validation, and production verification
Testing, Validation & Change Support
-Coordinate and guide User Acceptance Testing (UAT) for system changes
-Execute and document validation testing for NetSuite upgrades and enhancements
-Partner with Quality and Operations to ensure changes meet compliance and business requirements
-Support CAPA‐related system investigation and remediation activities
Business Partnership & Requirements Support
-Act as an operations‐facing IT partner, embedded with users and processes
-Gather and clarify requirements for operational requests and enhancements
-Translate business needs into clear system impacts, options, and recommendations
-Support small enhancements and process improvements without over‐engineering
Training, Enablement & Knowledge Management
-Provide hands‐on user training and day‐to‐day guidance
-Develop super users within supported teams
-Create and maintain job aids, SOPs, and knowledge base documentation
-Improve system adoption by making processes understandable and usable
Qualifications & Experience
Required
3–5+ years in a Business Systems Analyst, Systems Analyst, or ERP support role
Hands‐on experience supporting NetSuite ERP (administration, configuration, support)
Experience working closely with business or operational teams
Strong troubleshooting, problem‐solving, and communication skills
Comfort working in a fast‐paced, operational environment
Preferred
Experience in manufacturing, supply chain, quality, or regulated environments
Exposure to audits, compliance support, or validation testing
Experience supporting ERP releases or system upgrades
Familiarity with ticketing systems and structured intake processes
Our total compensation package includes medical, dental and vision benefits, retirement benefits, employee stock purchase plan, paid time off, parental leave, family medical leave, volunteer time off and additional leave programs, life insurance, disability coverage, and other life and work wellness benefits and discounts. Benefits may be subject to generally applicable eligibility, waiting period, contributions, and other requirements and conditions.
Below is the starting salary or hourly range for this position, although offers may differ based on the candidate's location, job-specific knowledge, skills and experience.
To learn more about our Privacy Statement follow this link - https://tactilemedical.com/privacy-statement/
To learn more about our California Privacy Notice follow this link - https://tactilemedical.com/california-privacy-notice/
Skills Required
- 3-5+ years in a Business Systems Analyst, Systems Analyst, or ERP support role
- Hands-on experience supporting NetSuite ERP (administration, configuration, support)
- Experience working closely with business or operational teams
- Strong troubleshooting, problem-solving, and communication skills
- Comfort working in a fast-paced, operational environment
- Experience in manufacturing, supply chain, quality, or regulated environments
- Exposure to audits, compliance support, or validation testing
- Experience supporting ERP releases or system upgrades
- Familiarity with ticketing systems and structured intake processes
What We Do
Tactile Medical is one of the fastest growing companies in medical devices. As a leader in treatment options for lymphedema and venous ulcer therapies, Tactile Medical develops advanced home therapy devices to improve health and quality of life for patients with chronic swelling . Headquartered in Minneapolis, Minnesota, we advocate for patient access and serve tens of thousands of patients through a direct national network of product specialists and trainers, reimbursement experts, patient advocates, and clinical staff.
