Business Systems Analyst (Workday)

About SailPoint:

• SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

About the role:

• We are looking for a Business Systems Analyst (Workday) to join our team in one of today’s most exciting technologies.
• In this role, you will provide development and operational support for Workday-related projects, help drive business process improvement efforts, and will facilitate the creation of technical standards. The priority of the role will be the further development of Workday HCM, maintaining and proactively ensuring consistent, high quality data, and its use to enhance system processes and procedural workflows.

Role and Responsibilities: 

• Partner with Recruiting, Compensation and Benefits, Payroll and/or IT to define and develop new requirements for Cyclical programs - Performance, Merit, 9-box, Open Enrollment, etc.
• Research and test new functionality within Workday including system releases, enhancements and fixes by creating and submitting EIBs for QA testing and reviewing user acceptance testing
• Research and document changes for Workday Releases
• Reporting
• Integration troubleshooting, password resets, etc.
• Business Process and security troubleshooting
• Service Now tickets into the sprint board
• Kainos Smart Audit review and recommend any flagged items for resolution
• Provide Tier 2 systems support including troubleshooting escalated data and systems issues, recommending solutions, and implementing enhancements and fixes in systems per change control guidelines.
• Ensure that system controls and processes meet all internal and external audit requirements.
• Create detailed documentation of business processes and systems functionality, including workflow, program functions and steps required to execute systems transactions/processes and support change management.
• Maintain daily operations of vital business processes.
• Provide Workday training, direction, and guidance to other team members (senior role responsibility).

Technical Skill Requirements: 

• Must have Workday implementation/support experience for at least 6+ years 
• Demonstrated expertise on HCM, Integrations and one or more of the following - Talent Management, Compensation, Advanced Compensation, Benefits, Recruiting, Talent Management and Reporting. 
• Ability to manage tasks with competing priorities and deadlines, independently determining order of priority and self-initiating other value-added tasks. 
• Must have a good understanding of various HR business processes. 
• Willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives. 
• Understand data architecture, integrations, reporting standards, and security model.
• Gain access to environments (sandbox, production).
• Participate in Workday tenant overview walkthroughs and key process demos.
• Develop a foundational understanding of the business and Workday environment.
• Build relationships with cross-functional teams and SMEs.
• Begin integration troubleshooting as well as program launches

By 30 days: Onboarding & Discovery

• Complete company and team onboarding.
• Review current Workday configuration (HCM, payroll, benefits, talent, etc. depending on scope).
• Meet with key stakeholders in HR, IT, Finance, and business units.
• Learn about current Workday pain points, enhancement requests, and ongoing projects.

By 90 Days: – Contribution & Optimization

• Take ownership of specific Workday modules or workstreams (e.g., Reporting, Integrations, Advanced Compensation, etc.).
• Lead the integration troubleshooting
• Lead the analysis and implementation of small-to-medium enhancements.
• Build and optimize custom reports and dashboards.
• Assist with semi-annual or annual Workday releases (testing, change logs, communication).
• Support ticket triage and resolve system issues independently.
• Identify and document process gaps and inefficiencies.
• Deliver initial system improvements and demonstrate expertise.
• Serve as a go-to Workday subject matter expert for designated areas.
• Help shape roadmaps or backlogs based on system evaluation and user feedback.

By 6 Months:

• Lead or co-lead major projects such as new module implementations, integrations, or redesigns (e.g., merit, 9-box, performance reviews, integration troubleshooting, etc.).
• Provide thought leadership on Workday roadmap, governance, and optimization strategies.
• Mentor cross-functional team members on Workday processes.
• Measure and report on the value and adoption of enhancements and process improvements.
• Engage in vendor management or support escalation as needed.
• Drive system evolution in alignment with business strategy.
• Influence decisions and policies related to Workday use and governance.
• Deliver measurable impact through innovation and strategic system leadership.

About SailPoint India and our Benefits:

• Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals.Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified). We provide excellent office amenities, competitive salaries and strong benefits:
• Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint.
• Company sponsored health-checkups for employees and discounted rates for dependents
• Annual performance bonus
• 24 Leaves every year in addition, 10 holidays
• Flexible Work hours

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.  Contact [email protected] or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.