Business Systems Analyst V

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

The Business Systems Analyst V is a liaison between end-users/clients and the MedImpact Business and Technology teams. The position is responsible for reviewing, analyzing, and evaluating the most complex business systems and user needs. Formulates system solutions to parallel overall business strategies. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Interviews end-users/customers to define business requirements for complex software modifications and enhancements. Meets with internal and external clients to discuss enhancement requests as needed.
• Translates business requirements by reviewing, analyzing, and evaluating needs into functional specifications. Coordinates and responds to requests for changes from original specifications.
• Facilitates design sessions with business and technical resources to ensure that solutions meet the needs of the business. Consults with technical teams on design and database issues. Offers recommendations and suggestions for process improvements to optimize assigned products and systems.
• Defines and documents requirements business rules to assist in the development of software specifications to include system requirements, flow charts, report mock-ups, and business rules.
• Drives and/or leads projects to completion and maintains accountability for assigned projects. Works with business stakeholders to develop project plans, prioritize project tasks, and provides regular status updates on project progress to management and stakeholders.
• Develops business processes that ensure developed application meets all project requirements. Ensures that projects are completed on time, accurate to defined specifications and within budget.
• Performs user acceptance testing on software enhancements before they are released to Production. Works with IT software development teams and QA staff as needed.
• Works with MedImpact business and technical teams as well as vendor teams to support any technical changes and/or resolve any issues for the assigned products they support.
• Utilizing technical and business knowledge of MedImpact supported products, provides technical consultation services to customers relating to the company’s business processes, system requirements, and other technical issues.
• Mentors and provides functional work direction to less experienced Business Systems Analysts.

Supervisory Responsibilities 

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 8+ years’ experience or equivalent combination of education and experience, and 4 years of SME in respective areas

Computer Skills

To perform this job successfully, an individual should have knowledge of: Visio, Golden 32/TOAD for Oracle, SQL Server Management Studio (SSMS), Securt CRT Design software and Microsoft Office (Outlook, Word, Excel, PowerPoint, Access) and Unified Modeling Language; Oracle and SQL Server databases; JAVA, On-line transaction processing (OLTP), AIX/Solaris and integrated development platforms.  Familiar with relational databases and client server concepts. Understanding of SQL Server Reporting Services (SSRS) and Tableau.

• Working knowledge of SQL (Oracle and SQL Server syntax)
• Hands on experience with data query tools (i.e., TOAD, SQL Server Management Studio)
• Ability to perform root cause analysis efficiently
• Any understanding or experience with Apache SuperSet is a plus

Certificates, Licenses, Registrations

None required; Certified Business Analysis Professional (preferred)

Other Skills and Abilities

• Working knowledge of software development life cycle (SDLC)
• Solid business and technical understanding of supported MedImpact products and services.
• Knowledge of Business Analysis Best Practices (BABOK)
• Business Process Management techniques
• Understanding of HIPAA compliance
• Excellent project planning skills (quality, project scope, and information management)
• Negotiation and influencing skills
• Business requirements gathering and elicitation techniques
• Working knowledge of NCPDP Standards
• Use Case Modeling & Solutions requirements
• Activity and Swim Lane Diagrams
• Change and conflict management skills
• Leading and facilitating meetings
• Good interpersonal and communications skills(written/verbal)
• Interviewing skills to understand customer needs

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Mathematical Skills      

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Language Skills    

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no travel; however, attendance may be required at various local conferences and meetings.

• Medical / Dental / Vision / Wellness Programs

• Paid Time Off / Company Paid Holidays

• Incentive Compensation

• 401K with Company match

• Life and Disability Insurance

• Tuition Reimbursement

• Employee Referral Bonus

To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to www.medimpact.com/careers

MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets.

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel
so classified.