Business Systems Analyst, Salesforce

Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

How you’ll make an impact:

Database administration

• Perform user onboarding/offboarding activities
• Manage Profiles, Permission Sets and Sharing Settings
• Maintain data quality, with cyclical audits and mass updates
• Evaluate incoming tickets in the Salesforce ticketing system
   

Development 

• Manage and customize Objects, Fields, Tabs, Lightning Pages, etc.
• Create and manage customized Reporting and Dashboards
• Perform UAT and quality checks
• Work collaboratively with stakeholders to maintain change control governance
   

Documentation and Training

• Provide technical support for 100+ Salesforce Users
• Document technical changes
• Assist with Knowledgebase content

What you'll need (Required):

• Bachelor’s degree in computer science or related field
• A minimum of two years experience in a Business Systems Analyst role or related experience

What else we look for (Preferred):

• Salesforce administration experience
• Strong comprehension of standard and custom Salesforce Objects
• Strong understanding of Salesforce Reporting and Dashboard functionality
• Experience with Microsoft Office Suite of products
• Strong analytical skills with a demonstrated ability to analyze existing business processes, systems and workflows.
• Understanding of implications of change and how to manage the implementation of change.
• Good interpersonal and communication (written and verbal) skills
• Demonstrates initiative to implement lessons learned
• Ability to interpret and define business user requirements into detailed specifications
• Ability to develop training documentation & online training modules to lead business user workshops
• Experience working in complex, matrixed environments
• Experience participating in IT projects
• Experience with FDA guidelines for Software Quality and Systems Validation
• Experience with Good Manufacturing/Good Documentation Practices (GxP) processes
• Good computer skills in usage of MS Office Suite

Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For Illinois (IL), the base pay range for this position is $85,000 to $120,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).  Applications will be accepted while this position is posted on our Careers website.   

Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.

COVID Vaccination Requirement

Edwards is committed to protecting our vulnerable patients and the healthcare providers who are treating them. As such, all patient-facing and in-hospital positions require COVID-19 vaccination. If hired into a covered role, as a condition of employment, you will be required to submit proof that you have been vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in locations where it is prohibited by law to impose vaccination.