This academic internship offers an opportunity for aspiring Business Systems Analysts to gain hands-on experience in a fast-paced SaaS and consulting environment. The program is designed to help students build practical skills in requirements analysis, process mapping, and product discovery while collaborating with experienced BSAs, Senior BSAs, and Solution Architects within our BSA team.
Interns will learn to translate business goals into clear, actionable requirements, observe client discovery sessions to understand stakeholder interactions, and develop insight into how cross-functional teams collaborate to bring modern digital products to life —from concept through delivery.
The internship also introduces interns to AI-assisted analysis and documentation tools, preparing them to thrive in a rapidly evolving product landscape while fulfilling their academic requirements.
Key Learning Areas & Responsibilities
Requirements Gathering & Analysis
- Participate in business discovery sessions with internal stakeholders
- Understand and document business needs, objectives, and challenges
- Convert high-level business requirements into structured, detailed, and testable specifications
- Learn how to apply analysis techniques such as use-case modelling, user stories, and process decomposition
Process Mapping & Workflow Design
- Create and refine process maps and flowcharts to represent current and proposed workflows
- Identify process gaps, inefficiencies, and improvement opportunities
- Collaborate with mentors to propose optimized workflows or digital solutions
Product Discovery & Solution Design
- Observe and assist in product discovery activities, including brainstorming sessions, feasibility discussions, and feature prioritization
- Document functional and non-functional requirements
- Work closely with BSAs, Solution Architects, and developers to validate proposed solutions against business goals
Stakeholder Communication & Documentation
- Prepare structured documentation such as BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and meeting summaries
- Learn how to facilitate requirement walkthroughs and gather feedback from diverse stakeholders
- Gain exposure to collaboration tools such as Confluence, Jira, and Lucidchart
AI-Assisted Analysis & Tools
- Explore the use of AI-driven documentation, analysis, and productivity tools to enhance efficiency
- Learn how AI can assist in requirement analysis, process optimization, and documentation management
Cross-Functional Collaboration
- Observe how business, design, and technical teams work together to bring digital products from concept to delivery
- Understand the lifecycle of product development within a SaaS and consulting context
Education:
- Degree-seeking student (B.S./M.S. in IT/Computer Science) developing expertise in the Business Analyst role
Top Skills
What We Do
Creative Capsule was founded in 2003 in Kansas City and since then has grown into a team of more than 200 motivated software professionals in Overland Park Kansas, Zürich Switzerland, and Goa India. Our founders continue to be involved in day-to-day operations, bringing an overriding customer focus and a dedication to technical excellence. Many of our best clients are rapidly evolving SaaS and software startup companies and life sciences companies who share our passion for innovation.
Creative Capsule builds lasting development relationships. We create highly skilled and effective software teams that integrate seamlessly with our clients’ organizations. We do not deliver one-off projects. Instead, we work to understand each client’s unique business needs and culture, and then construct cohesive teams that empower our partners and strengthen their delivery capabilities.
Creative Capsule helps clients to transform their software delivery capacity. For each client, we build a dedicated development group that works hand-in-hand with their organization, creating a single virtual team. We ensure a close fit with each client by selecting team members that have technical and personal attributes that resonate with the client’s needs and culture. Each of our teams spans continents, providing an optimized balance of responsive local presence and cost-effective offshore resources, while operating as a single innovative and agile force that shares risks and rewards.
