Protective has helped people achieve protection and security in their lives for over 117 years.
The Role
Perform business analysis for insurance applications: develop user stories and acceptance criteria, build UI mockups, create regression test plans, support implementations and Level 3 production troubleshooting, and provide end-user training and project tracking in an agile environment.
Summary Generated by Built In
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Protective Life is looking for a Business Systems Analyst in its Birmingham, AL corporate headquarters. The position provides an opportunity to work in an agile team environment under the general direction of more experienced Business Analysts. Generally, relies on limited experience and judgment to plan and accomplish goals and perform a variety of assignments requiring a certain degree of independence. The position will be responsible for analyzing ELI applications and their usage, providing functional design mockups and user stories for modifications and enhancements, identifying acceptance criteria, completing system and regression testing, supporting project implementations, and providing ongoing support to users through maintenance and troubleshooting.
Key Responsibilities:
- Analysis and Solutioning
- Identifies business opportunities or solutions to complex business problems and helps determine the optimum project investment path for the enterprise including implementation of new business and technical system solutions
- Understands the pros and cons and the corresponding impact of proposed solutions/changes for complex projects to the business systems
- Consults with the business area on system-related issues and makes recommendations for better utilizing the available technology
- User Story Development/Acceptance Criteria
- Using a structured approach, works with key stakeholders to identify the business and technical system solutions that meet their needs and develops a comprehensive set of user stories with requirements and acceptance criteria necessary to create the desired sustainable “to be” business environment
- Builds mockups of proposed changes that can be used by development staff to complete front end User Interface changes
- Ensures that user stories are complete, consistent, concise, and unambiguous
- Ensures that acceptance criteria are all encompassing including negative test cases, edge scenarios, and accounts for all integrations
- Documents added functionality and new enhancements using workflow diagrams and process write ups to allow for simplified reference and more comprehensive understanding and specifications for complex system modifications as appropriate
- Works with developers, product owners, managers and potentially those from other teams that have a stake or dependency in standard agile amigos sessions to review user stories and acceptance criteria to make sure they are complete and accurate
- Efficiently creates system regression test plans that correlate to the acceptance criteria of the stories being deployed to confirm that no system will be impacted outside of what has been planned with the new or enhanced development release
- Production Support:
- Diagnoses and manages complex software defects and system anomalies to a successful resolution
- Works with software developers to resolve complex problems and provides detailed diagnostic information
- Consults with end-users concerning corrective actions as needed in a calm and professional manner
- Level 3 support for customer and agent issues that require quick troubleshooting
- Identifies bottlenecks and proposes solutions to allow for increased functionality on administrative sites that can be used by front end contact center representatives
- Training:
- Prepares end-user procedures and workflow story boards, and provides end-user training for complex new or changed system functionality as needed
- Project Management:
- Utilizes appropriate project tracking methodologies and database(s) to manage multiple projects through the project life cycle
- Documents moderately complex project phases, provide regular status updates, and assists with creating effective release/implementation plans
Preferred/Desirable Skills
- 1-2 years of applicable work and/or technical experience
- Bachelor’s degree in MIS or other related computer field will substitute for 3 years of work and/or technical experience
- Looking for a leader who is not afraid to take the initiative
- Excellent interpersonal, verbal, and written communication skills
- Excellent presentation skills as well as general negotiation and meeting facilitation skills.
- Working knowledge of storyboarding, functional specifications, use cases, activity diagrams, workflow diagrams, etc. is required
- Basic understanding in the areas of application programming, database and system design is required.
- Experience as an Analyst involving web based applications and services
- Knowledge of SQL, HTML, XML
- Ability to manage multiple, changing priorities, resolve conflicts and be able to work well under pressure
- Ability to work independently with team members (technical and non-technical) and customers to ensure needs and expectations are met in a timely and cost efficient manner
- Possess a desire to learn new systems and process within Protective
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Skills Required
- Working knowledge of storyboarding, functional specifications, use cases, activity diagrams, workflow diagrams
- Basic understanding of application programming, database and system design
- 1-2 years of applicable work and/or technical experience
- Bachelor's degree in MIS or related field (may substitute for experience)
- Leadership and initiative
- Excellent interpersonal, verbal, and written communication skills
- Presentation, negotiation, and meeting facilitation skills
- Experience as an analyst with web-based applications and services
- Knowledge of SQL, HTML, XML
- Ability to manage multiple, changing priorities and work well under pressure
- Ability to work independently with technical and non-technical team members and customers
- Desire to learn new systems and processes
Protective Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.
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Retirement Support — A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
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Leave & Time Off Breadth — Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.
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The Company
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
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