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Senior Product Business Analyst
The Senior Product Business Analyst is a strategic driver of digital delivery within our QSR eCommerce application development practice. Operating across complex digital initiatives, this role bridges business strategy and technical execution — translating customer and commercial objectives into high-quality, prioritized requirements that mobilize our engineering to deliver our digital ordering, loyalty, and delivery platforms. The Senior Product BA sets the standard for requirements excellence, leads stakeholder engagement at an executive level, and actively contributes to the maturity and capability of the broader BA community of practice.
Responsibilities | Requirements & Delivery
- Lead end-to-end requirements elicitation across complex eCommerce initiatives
- Define and own epics, features, and user stories following INVEST principles — ensuring every item is traceable to a business outcome and prioritized against the critical path.
- Work with business stakeholders to Drive ruthless backlog prioritization
- Assess functional and non-functional requirements including performance, accessibility, and security considerations for consumer-facing eCommerce platforms.
Stakeholder Management
- Lead stakeholder engagement at senior and executive levels — facilitating workshops, presenting recommendations, and influencing prioritization decisions.
- Act as the primary point of contact between product, technology, and commercial teams — ensuring alignment across the delivery lifecycle.
- Manage competing stakeholder priorities with confidence, navigating ambiguity, and escalating decisions where appropriate.
- Produce and maintain stakeholder communication plans, ensuring transparency on scope, progress, and trade-offs.
Analysis & Insight
- Analyze eCommerce performance data — conversion rates, Average ticket value, order completion, loyalty redemption — to surface opportunities and inform backlog decisions.
- Define and monitor KPIs and success metrics for digital initiatives, establishing feedback loops that connect delivery to measurable business outcomes.
- Lead post-implementation reviews and embed lessons learned into future delivery cycles.
Solution Design & Collaboration
- Collaborate closely with solution architects, engineering leads, and delivery managers to design scalable, customer-centric solutions.
- Evaluate solution options against business needs, assessing feasibility, cost, and strategic alignment before recommendation.
- Drive proof-of-concept and prototyping activities to validate assumptions early and reduce delivery risk.
- Ensure change impact assessments are completed for all significant scope changes, protecting critical-path delivery and team capacity.
Testing & Quality
- Define acceptance criteria and test scenarios aligned to business value and customer experience outcomes.
- Lead UAT planning and execution, coordinating with business representatives and QA teams to validate digital ordering and loyalty features.
- Champion quality standards within the team — ensuring defects in priority areas are identified and resolved rapidly.
CoP & Capability
- Contribute to and help shape the BA & TDM Community of Practice — defining templates, standards, and ways of working.
- Mentor and coach BA II practitioners, providing structured feedback and supporting their professional development.
- Champion data-driven decision making within the CoP — establishing shared metrics and reporting standards across BA practice.
Skills and Experience
Essential
- 7–9 years of Business Analysis experience, with at least 3 years in digital/eCommerce application delivery.
- Deep expertise in Agile delivery — Scrum, Kanban, and scaled frameworks (SAFe or Scrum of Scrums).
- Proven ability to manage senior stakeholders and facilitate complex multi-team workshops.
- Strong command of requirements tools: JIRA, Confluence, or equivalent.
- Experience in QSR, quick-service food delivery, loyalty platforms, or consumer-facing mobile/web applications.
- Proficiency in data analysis to support evidence-based decision making (SQL, Excel, BI tools such as Tableau).
- Excellent written and verbal communication — able to adapt style from engineering team to exec stakeholder.
Desirable
- Experience with QSR digital ordering platforms, POS integrations, loyalty & rewards systems, or third-party delivery aggregator APIs.
- Familiarity with payment processing, digital wallet integrations, or personalization engines.
- Exposure to UI/UX design processes and usability testing.
- Experience coaching or mentoring junior BAs.
Our Values
- EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success
- DO THE RIGHT THING - We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult
- PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first
- INNOVATE TO WIN - We champion and challenge for a better way in all we do
- HAVE FUN - We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
- CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
- RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges
- CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo
- BIAS FOR ACTION - We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry
- WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
Skills Required
- Associate degree or equivalent work experience
- Bachelor's degree, preferably in Computer Science or Business Administration
- 5+ years of experience with large enterprise systems
- Hands-on experience with system implementation
- Vendor management experience
Papa John's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Papa John's and has not been reviewed or approved by Papa John's.
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Healthcare Strength — Healthcare coverage is described as available for eligible roles, including medical and dental options, alongside life and disability coverage in some packages.
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Retirement Support — Retirement support is described as available for eligible employees through a 401(k) plan, sometimes referenced with a company match depending on role and employer.
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Career-Linked Recognition & Rewards — Career-linked rewards are described through education support such as the Dough & Degrees program and occasional performance-related bonuses or recognition-style perks in certain organizations.
Papa John's Insights
What We Do
Papa John's Pizza is an American restaurant company that runs the third largest take-out and pizza delivery restaurant. Papa John's seeks people who have an entrepreneurial spirit and share our philosophy for success. Hands-on training, a clean and safe work environment, quality business practices, advancement opportunities and meaningful work combine to produce not only the best pizza, but also the best team members! Better Opportunities. Better People! At Papa John's we call ourselves team members instead of employees because we believe it is only through a strong team we can produce the best experience for our customers. Whether at our corporate campus, distribution centers, our restaurants, or located internationally; Papa John's has a variety of positions for talented and passionate people. Papa John's is an equal opportunity employer and provides excellent career opportunities for our entire team. Our company philosophies of promote from within and rewards based on performance are important elements of our company culture.
