The Opportunity
This role is responsible for bridging business and technology teams by gathering, analyzing, and translating business requirements into clear user stories, acceptance criteria, and functional specifications for Guidewire platform initiatives. The Analyst, Business Systems works on the Guidewire Platform team within an Agile environment, managing backlogs, prioritizing work, facilitating stakeholder collaboration, and ensuring successful delivery across PolicyCenter, ClaimCenter, BillingCenter, and AI-enabled solutions. The ideal candidate combines strong business analysis, Agile, and Guidewire expertise with excellent communication, problem-solving, and stakeholder management skills.
What to Expect
- Provide estimation of delivery work necessary to realize requirements through development lifecycle.
- Elicit, analyze, specify and communicate functional and non-functional business, system and implementation requirements across all LOBs (Personal Insurance & Commercial Insurance) and all GW xCenters.
- Write concise User Stories which include precise acceptance Criteria, accurate Specifications by Example and testable Functional Scenarios.
- Facilitate meetings / working sessions with stakeholders to document, review and approve requirements.
- Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
- Validate the correctness of delivered requirements in advance of the active business owner reviewing completed work.
- Assist the testing team in defining testing scenarios (including data, acceptance criteria, rules, etc.) for each requirement that is going to be delivered during an iteration.
- Act as Product Owner for Guidewire Platform initiatives to define and deliver the project vision (inclusive of PolicyCenter, ClaimCenter, BillingCenter, ContactManager & Guidewire AI capabilities).
- Support, manage, develop and maintain the project/BAU Kanban/Product backlog, and develop the Iteration/Sprint Plan to support the release plan.
- Facilitate meetings (e.g., Stand-ups, sprint planning, elaborations, Retrospectives, Acceptance Review, etc.), as required.
- Supports the identification and resolution of Risks / Issues / Blockers in collaboration with the project team.
- Collaborate with Business SMEs, Technical Leads, Developers and Test Analysts on Guidewire maintenance and updates to identify sets of cohesive problems (improvement themes) for development.
- Support multiple concurrent projects.
- Collaborate with Deliver Managers on work prioritization.
- Perform Root Cause Analysis as required .
What You Bring
- 2+ years’ experience as a Business Systems Analyst or Business Analyst with preferred experience in P&C Insurance.
- Strong experience with policy administration systems. Experience with Guidewire PolicyCenter, Guidewire ClaimCenter, Guidewire BillingCenter.
- Agile certifications are considered an asset: CSM, CSPO, PSM, PSPO
- Guidewire Professional Certification – willing to consider candidates who will pursue associate and professional certification.
- Self-starter who can set own priorities and can work independently with little guidance.
- Strong written and verbal communication skills, presentation and facilitation skills.
- Proficiency with Microsoft Visio, NotebookLM.
- Skills in data analysis with MS Excel or other analysis tools.
- Flexible in your work approach to meet the needs of a diverse and changing work environment.
- Ability to influence and effectively negotiate with stakeholders.
- Analytical skills to visualize, articulate, and solve problems and concepts.
- Post-secondary education or equivalent industry experience.
- Strong Interpersonal, communication and collaboration skills – confidence and ability to work with internal team and external vendor partners seamlessly.
- Agile background – stories, elaboration, sprint planning, refinement and requirement methods supported with Jira/Confluence.
Salary Range: $69,500-$119,500
About UsActual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the TeamSkills Required
- 2+ years of experience as a Business Systems Analyst or Business Analyst
- Preferred experience in property and casualty insurance
- Strong experience with policy administration systems
- Experience with Guidewire PolicyCenter, ClaimCenter, and BillingCenter
- Agile certification such as CSM, CSPO, PSM, or PSPO
- Guidewire Professional Certification, or willingness to pursue associate and professional certification
- Strong written and verbal communication, presentation, and facilitation skills
- Proficiency with Microsoft Visio and NotebookLM
- Data analysis skills using Microsoft Excel or other analysis tools
- Ability to influence and negotiate effectively with stakeholders
- Strong analytical, interpersonal, communication, and collaboration skills
- Agile experience with user stories, elaboration, sprint planning, refinement, and requirements methods
- Experience with Jira and Confluence
- Post-secondary education or equivalent industry experience
- Successful completion of background checks, including criminal checks and leadership references
Definity Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Definity and has not been reviewed or approved by Definity.
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Healthcare Strength — Coverage begins on the first day and spans medical, prescription-drug, vision, dental, paramedical, and enhanced mental-health services, with additional support for fertility, gender affirmation, life and critical-illness, and disability coverage.
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Retirement Support — Pension and savings programs include employer-matched RRSP contributions to support long‑term financial security, and share ownership is available with the company matching employee contributions up to $1,500 annually.
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Leave & Time Off Breadth — Vacation is supplemented by five additional personal Definity Days and two paid volunteer days each year, indicating a broad and supportive time‑off offering.
Definity Insights
What We Do
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
