The Business Systems Analyst is responsible for supporting IT Operations by performing a range of operational and analytical activities as well as driving improvements across the team that all contribute to the team’s efficiency and effectiveness.
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The opportunity:
For a data driven candidate this 12-month FTC role will be responsible for providing support across all of IT Service Operations for both data insight, performance quality, and improvements. Your main focus will be on data analytics, ensuring ITSM processes are performing and playing a key role in driving improvements to drive quality and efficiency.
What you’ll be doing:
Ability to create ad-hoc reports to support IT operations (experience of either using performance analytics in ServiceNow or Power BI).
Driving small improvements projects, assist in creating the user stories and drive delivery.
Co-ordinating Europe and APAC service improvement plans, and keeping stakeholders informed of progress
Create the monthly scorecard, and co-ordinate across the function for performance insights.
Co-ordinate the with deskside to process hardware orders and track inventory.
Track our compliance on IT Controls and co-ordinate monthly calls to review.
Monitor the quality of incident and service request handling. Identify patterns of recurring issues, propose improvements, and collaborate with the team to implement best practices for timely and accurate issue resolution.
Our must-haves:
Experience of ITSM Tooling and Data Dashboard Tooling (Preferred ServiceNow / Performance Analytics)
Extensive data analysis skills, for a broad range of operational task.
Practical experience in an IT Operations environment
Use of Jira and backlog management
Detail Orientated, Analytical and Data Driven.
General Knowledge of IT Asset Management processes
Good experience of Microsoft office tools. Strong ability with MS Excel and MS PowerPoint.
Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical stakeholders.
Experience in driving delivery of improvements and continual improvement mindset and high levels of customer focus.
Previous IT Background, ideally in Service Operations or IT Service Management experience.
Who we are:
Markel Group (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.
We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further
What’s in it for you?
A great starting salary plus annual bonus & strong benefits package…
25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
#LI-Hybrid #PlayYourPartUK
Skills Required
- Experience of ITSM tooling and data dashboard tooling
- Experience with ServiceNow and Performance Analytics
- Extensive data analysis skills
- Practical experience in an IT Operations environment
- Use of Jira and backlog management
- Detail oriented, analytical and data driven
- General knowledge of IT Asset Management processes
- Strong skills with Microsoft Excel
- Proficient with Microsoft PowerPoint
- Excellent verbal and written communication skills
- Experience driving delivery of improvements and continual improvement mindset
- Previous IT background
- Service Operations or IT Service Management experience (ideal)
Markel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Markel and has not been reviewed or approved by Markel.
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Healthcare Strength — Comprehensive coverage includes medical, prescription, dental, vision, and telehealth, complemented by company-sponsored wellness programs and free fitness/mindfulness apps. Feedback suggests expanded mental-health resources and wellness incentives further enhance support.
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Retirement Support — Retirement offerings include 401(k) and other financial protections that can add meaningful long-term value. Feedback suggests strong company matching and retirement contributions are a notable part of the package.
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Leave & Time Off Breadth — A broad suite includes paid time off, corporate holidays, parental leave, hybrid work, volunteer time, and education support. Feedback suggests PTO accrual grows with tenure and can include an option to buy extra days.
Markel Insights
What We Do
At Markel, we believe in hard work, a zealous pursuit of excellence, and fairness in all our dealings. Markel Corporation (NYSE: MKL) is a global Fortune 500 company headquartered in Richmond, Virginia. We seek to be a leader in each of our pursuits, with insurance being our primary business. As a market leader for specialty insurance, reinsurance, and investment operations around the world, Markel embodies integrity, commitment, teamwork, and innovation in every day operations. We are encouraged to look for a better way to do things. Since our founding in 1930, we have sought to know our customers’ needs and to provide quality products and service. Markel specializes in providing coverage for hard-to-place risks for a variety of niche markets including: • Agricultural and equine risks • Reinsurance for large risk enterprises such as oil rigs • Event cancellation insurance for weddings, concerts, and sporting events • Inland marine coverage for fine art collections • Environmental pollution • Yachts, ATVs, and motorcycles At Markel we provide an atmosphere in which people can reach their personal potential. We are results-oriented, and we continually strive for a better way to do things. The Markel approach is one of spontaneity and flexibility. Markel helps employees balance work and social activities. Markel gives you the keys to success! Keeping an open mind and learning new skills allows our associates to stay ahead of the marketplace. Above all, we enjoy what we are doing. There is excitement here that comes from innovating, creating, striving for a better way, sharing success with others…winning. That is the Markel Style.
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