The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.
- Partner with business stakeholders and platform teams to understand objectives, pain points, current-state processes, and desired outcomes.
- Lead requirements discovery sessions, workshops, and process reviews for ServiceNow initiatives.
- Translate business needs into functional requirements, process flows, solution documentation, clear user stories, and acceptance criteria.
- Evaluate requests against ServiceNow out-of-the-box capabilities, platform standards, governance practices, and long-term maintainability.
- Support intake, prioritization, backlog refinement, sprint planning, delivery tracking, UAT, release readiness, and post-release validation and hypercare.
- Collaborate with architects, developers, administrators, Quality Assurance (QA), and process owners to ensure solutions are feasible, scalable, and aligned to business outcomes.
- Perform current-state and future-state process analysis, gap assessments, and impact analysis across ServiceNow workflows.
- Support platform enhancements, integrations, data quality improvements, reporting needs, and operational process optimization.
- Facilitate stakeholder alignment, manage expectations, escalate risks and dependencies, and communicate clearly to business and IT leadership.
- Contribute to continuous improvement of business analysis practices, platform governance, documentation standards, and delivery processes.
- 8+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role supporting enterprise technology platforms.
- 6+ years of hands-on experience with ServiceNow, preferably across ITSM and additional modules such as ITOM, ITAM (HAM/SAM), CMDB, or APM/EA.
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field, or equivalent practical experience.
- Strong understanding of IT service management processes, including incident, request, change, problem, knowledge, asset, configuration, and service catalog management.
- Demonstrated ability to write business requirements, functional specifications, high-quality user stories, acceptance criteria, and test scenarios.
- Experience supporting Agile, Scrum, or Kanban delivery models.
- Ability to analyze complex business processes, identify improvement opportunities, and recommend practical, scalable solutions.
- Excellent communication, facilitation, stakeholder management, and executive presentation skills.
- Strong analytical thinking, attention to detail, and ability to balance business value, user experience, platform governance, and delivery feasibility.
- ServiceNow Certified System Administrator, Certified Application Specialist, or related ServiceNow certification.
- ITIL Foundation certification or practical experience applying ITIL practices in an enterprise environment.
- Experience with ServiceNow platform governance, demand intake, release management, CMDB data quality, service catalog design, or workflow automation.
- Experience working with integrations, reporting, dashboards, data models, or enterprise architecture practices.
- Familiarity with ServiceNow AI capabilities, including Now Assist and ServiceNow Otto, and how they can improve user experience, productivity, knowledge discovery, and workflow automation.
- Experience in a large global enterprise, shared services, manufacturing, technology, or regulated environment.
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
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Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Skills Required
- 8+ years of experience as a Business Systems Analyst, Business Analyst, Product Analyst, or similar role supporting enterprise technology platforms.
- 6+ years of hands-on ServiceNow experience, preferably with ITSM and modules such as ITOM, ITAM, CMDB, or APM/EA.
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Engineering, or a related field, or equivalent practical experience.
- Strong understanding of IT service management processes, including incident, request, change, problem, knowledge, asset, configuration, and service catalog management.
- Experience writing business requirements, functional specifications, user stories, acceptance criteria, and test scenarios.
- Experience supporting Agile, Scrum, or Kanban delivery models.
- Ability to analyze complex business processes, identify improvement opportunities, and recommend scalable solutions.
- Excellent communication, facilitation, stakeholder management, and executive presentation skills.
- Strong analytical thinking, attention to detail, and ability to balance business value, user experience, platform governance, and delivery feasibility.
- ServiceNow Certified System Administrator, Certified Application Specialist, or related ServiceNow certification.
- ITIL Foundation certification or practical experience applying ITIL practices in an enterprise environment.
- Experience with ServiceNow platform governance, demand intake, release management, CMDB data quality, service catalog design, or workflow automation.
- Experience with integrations, reporting, dashboards, data models, or enterprise architecture practices.
- Familiarity with ServiceNow AI capabilities, including Now Assist and ServiceNow Otto.
- Experience in a large global enterprise, shared services, manufacturing, technology, or regulated environment.
Lam Research Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lam Research Corporation and has not been reviewed or approved by Lam Research Corporation.
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Parental & Family Support — Parental leave is described as 16 weeks fully paid for all new parents, with birth mothers averaging about 26 weeks total; adoption assistance and subsidized backup childcare are also included. These programs are consistently highlighted as standout elements of the package.
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Healthcare Strength — Medical options span PPO, CDHP, and HMO choices with company HSA funding, alongside dental and vision coverage. Coverage quality and breadth are emphasized, supported by wellbeing resources such as an EAP.
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Equity Value & Accessibility — An ESPP with a discount and look-back/reset features is highlighted, and many technical roles include RSUs and bonuses that lift total compensation. These equity mechanisms are frequently cited as meaningful components of total rewards.
Lam Research Corporation Insights
What We Do
Lam Research Corp. (NASDAQ:LRCX) is a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. The world's leading companies trust us as their valued partner because we bring together technology leadership, a strong values-based culture, and an unwavering commitment to prove our customers’ next big breakthrough. Our impact on the world can be seen all around us, as nearly every advanced chip today is built with our technology. Through collaboration, precision, and our commitment to delivery, we are transforming atomic-scale engineering and driving semiconductor breakthroughs that define the next generation. Lam Research Social Media Guidelines: By using or accessing this page, you agree to comply with LinkedIn’s Terms and Conditions. While we welcome participation and engagement, it is important to note that postings and/or comments by followers to Lam’s LinkedIn page do not necessarily reflect the opinions of Lam, nor does Lam confirm their accuracy. We expect that participants post content and commentary that is both relevant and respectful to this community as a whole. Lam reserves the right to remove any posts and/or comments that do not adhere to our guidelines and to block anyone who violates them repeatedly. Specifically, we do not tolerate these kinds of posts: • Abusive, harassing, stalking, threatening or attacking others • Defamatory, offensive, obscene, vulgar or depicting violence • Hateful in language targeting race/ethnicity, religion, gender, nationality or political beliefs • Fraudulent, deceptive, misleading or unlawful • Violations of any intellectual property rights • Spamming in nature • Commercial solicitation or solicitation of donations • Link baiting (embedding a link in your post to draw traffic to your own site) View Lam’s Online Privacy Notice Summary : https://www.lamresearch.com/privacy/
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