Department
BSD UCP - Information Services
About the Department
The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):
MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.
VISION: Together, we elevate the human experience with knowledge and health care.
VALUES:
• Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
• Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.
The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.
Job Summary
The Business Systems Analyst 3 designs, develops, and manages analytical solutions to support operational and strategic decision-making. This role performs data analysis, reporting, and workflow evaluation, ensuring data integrity and system reliability. The analyst serves as a liaison between IT and business units, serving as a project manager on system upgrades, enhancements, testing, and end-user support.
Responsibilities
Leads medium sized teams for medium duration projects (up to 8 months) and/or system support and optimization.
Directs and maintains communication with all team members to ensure conformance with requirements of each project and user expectations.
Directs and monitors the activities of team members. Provides input for peer reviews.
Authors and reviews policies and procedures, technical and/or support documentation.
Develops collaborative and productive relationships with customer base.
Leads design and validation sessions to determine system requirements and review development.
Identifies and pursues opportunities for process improvements.
Has a deep understanding of business process analyses, needs assessments, and preliminary cost/benefit analyses. Solves complex problems relating to computer equipment capacity, limitations, and operation time.
Utilizes thorough understanding of business systems and industry requirements to translate business and user needs into system requirement specifications.
Recommends process improvements in existing applications and revises existing system logic difficulties as necessary. Designs, develops, and implements new applications, systems architecture, network systems, and applications infrastructures.
Communicates and presents on system enhancements and/or alternatives to colleagues in IT management.
Performs other related work as needed.
Minimum Qualifications
Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Certifications:
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Preferred Qualifications
Education:
Bachelor’s degree in Information Technology, Business, or related field.
Experience:
5 years professional experience, including at least 3 years with Epic PB (reporting, extracts, security, charge router, workqueue setup).
Experience acting as a liaison between IT and business units, supporting upgrades, enhancements, and workflow improvements.
Preferred Competencies
Strong knowledge of revenue cycle operations and Epic PB systems (reporting, extracts, charge router, workqueue setup).
Proficiency in SQL, data querying, reporting tools (Power BI, Crystal Reports, or similar), and basic scripting.
Excellent verbal and written communication; ability to explain technical concepts to non-technical staff.
Analytical and problem-solving skills with attention to detail.
Ability to manage projects and priorities independently, while collaborating in cross-functional teams.
Commitment to confidentiality and handling sensitive University information responsibly.
Epic Resolute Professional Billing expertise.
SQL and experience with data querying and reporting.
Familiarity with data migration, data integrity, and system testing.
Understanding of system integration, client/server applications, and full development lifecycle strongly preferred.
Working Conditions
Office setting; remote/hybrid.
Able to sit and stand for extended periods.
Application Documents
Resume (required)
Cover Letter (preferred)
The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.
When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.
Job Family
Role Impact
Scheduled Weekly Hours
Drug Test Required
Health Screen Required
Motor Vehicle Record Inquiry Required
Pay Rate Type
FLSA Status
Pay Range
The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.
Benefits Eligible
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.
Posting Statement
The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.
All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
Skills Required
- College or university degree in a related field
- 5-7 years of work experience in a related job discipline
- Bachelor's degree in Information Technology, Business, or a related field
- At least 3 years of experience with Epic PB reporting, extracts, security, charge router, and workqueue setup
- Experience acting as a liaison between IT and business units while supporting upgrades, enhancements, and workflow improvements
- Strong knowledge of revenue cycle operations and Epic PB systems
- Proficiency in SQL, data querying, and reporting tools such as Power BI or Crystal Reports
- Epic Resolute Professional Billing expertise
- Familiarity with data migration, data integrity, and system testing
- Understanding of system integration, client/server applications, and the full development lifecycle
- Strong verbal and written communication skills, including explaining technical concepts to nontechnical staff
- Analytical, problem-solving, project management, prioritization, and cross-functional collaboration skills
- Ability to handle sensitive University information confidentially
What We Do
The University of Chicago is an urban research university that has driven new ways of thinking since 1890. Our commitment to rigorous inquiry and intellectual freedom draws pathbreaking scholars to our global campuses, where field-defining ideas are born that challenge and change the world. The University of Chicago has its main campus on Chicago's South Side and seven international campuses and centers throughout the world. Students can choose from 53 majors and 47 minors in the undergraduate College, with four divisions and seven professional schools for graduate study.
