** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **
Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Business System Analyst 2 in the Technology Distribution Team. The Technology Distribution Team is the team that builds and supports the systems that connect Choice Hotels’ brands to external booking channels, partners, and internal platforms. In simple terms, this team ensures that hotel rates, availability, and reservations flow accurately and reliably between Choice systems and third‑party partners. As a key member of the Technology Distribution Team, you will translate business and partner needs into clear, actionable requirements that enable our engineering teams to deliver scalable, high‑quality distribution solutions
Are you analytical, collaborative, and comfortable working between business and technology? We invite you to apply today for our Business Systems Analyst 2 role today and #MakeItYourChoice.
Your Responsibilities
- Gain a solid understanding of customer requirements and gaps through discussions, observations, and analysis.
- Support integration efforts by documenting APIs, message flows, data mappings, and system interactions.
- Act as the “Voice of the Customer” for technical teams executing projects.
- Ability to facilitate meetings of all types from discovery, project planning, and review.
- Identify connections between systems and recognize dependencies and possible risks or impacts.
- Write clear, concise stories, epics, and initiatives conveying what success looks like.
- Facilitate and participate in Agile ceremonies such as backlog refinement, sprint planning, and standups.
Your Experience, Skills & Competencies
- Bachelor’s degree in Business, Computer Science, or a related field required, or equivalent practical experience
- At least 2 years of experience working in Agile software development environments
- Working knowledge of Agile methodologies and systems analysis concepts
- Understanding of system integrations, APIs, and data flows; experience with tools such as Postman, SoapUI, REST API or OpenAI is a plus
- Familiarity with service‑oriented architectures and modern application design principles
- Ability to analyze complex information, resolve ambiguities, and communicate clearly with both technical and non‑technical audiences
- Strong written, verbal, and interpersonal communication skills
- Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
- Experience creating process flows and diagrams using tools such as Lucidchart or Visio
- Demonstrates key competencies aligned to this role, including analytical thinking, collaboration, accountability, and learning agility
Your Team
This is an individual contributor role that will work as a part of the Choice IT Distribution Team. You will work as part of a greater IT Organization and collaborate with cross-functional departments on a regular basis.
**This role is not eligible for sponsorship**
Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
About Choice
Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.
At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.
Our corporate office locations:
North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.
Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.
Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.
Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.
Choice’s Cultural Values
Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity
Choice’s Leadership Principles
Act with Intention | Lead with Authenticity | Grow & Deliver
Skills Required
- Bachelor's degree in Business, Computer Science, or related field
- At least 2 years of experience in Agile software development
- Knowledge of Agile methodologies and systems analysis
- Understanding of system integrations and APIs
- Experience with tools like Postman or SoapUI
- Familiarity with service-oriented architectures
- Strong written and verbal communication skills
- Proficiency in Microsoft Office
- Experience creating process flows using Lucidchart or Visio
Choice Hotels International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Choice Hotels International and has not been reviewed or approved by Choice Hotels International.
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Healthcare Strength — Benefits are described as broad, including medical, dental, and vision coverage alongside telehealth and an Employee Assistance Program. Wellness programs and related wellbeing offerings are also explicitly included in the package.
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Leave & Time Off Breadth — Time-off support is positioned as extensive, spanning paid vacation, personal and sick leave, and paid family care leave. Backup child and elder care, adoption assistance, and designated “wellbeing days” add breadth beyond standard PTO.
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Retirement Support — Retirement and financial programs include a 401(k) and Roth 401(k) as well as HSA options and financial education resources. Bonuses and referral bonuses are also listed as part of the broader rewards mix.
Choice Hotels International Insights
What We Do
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success
