Business Systems Analyst 2

** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Business System Analyst 2 in the Technology Distribution Team. The Technology Distribution Team is the team that builds and supports the systems that connect Choice Hotels’ brands to external booking channels, partners, and internal platforms. In simple terms, this team ensures that hotel rates, availability, and reservations flow accurately and reliably between Choice systems and third‑party partners. As a key member of the Technology Distribution Team, you will translate business and partner needs into clear, actionable requirements that enable our engineering teams to deliver scalable, high‑quality distribution solutions

Are you analytical, collaborative, and comfortable working between business and technology? We invite you to apply today for our Business Systems Analyst 2 role today and #MakeItYourChoice.

Your Responsibilities

• Gain a solid understanding of customer requirements and gaps through discussions, observations, and analysis.
• Support integration efforts by documenting APIs, message flows, data mappings, and system interactions.
• Act as the “Voice of the Customer” for technical teams executing projects.
• Ability to facilitate meetings of all types from discovery, project planning, and review.
• Identify connections between systems and recognize dependencies and possible risks or impacts.
• Write clear, concise stories, epics, and initiatives conveying what success looks like.
• Facilitate and participate in Agile ceremonies such as backlog refinement, sprint planning, and standups.

Your Experience, Skills & Competencies

• Bachelor’s degree in Business, Computer Science, or a related field required, or equivalent practical experience
• At least 2 years of experience working in Agile software development environments
• Working knowledge of Agile methodologies and systems analysis concepts
• Understanding of system integrations, APIs, and data flows; experience with tools such as Postman, SoapUI, REST API or OpenAI is a plus
• Familiarity with service‑oriented architectures and modern application design principles
• Ability to analyze complex information, resolve ambiguities, and communicate clearly with both technical and non‑technical audiences
• Strong written, verbal, and interpersonal communication skills
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Experience creating process flows and diagrams using tools such as Lucidchart or Visio
• Demonstrates key competencies aligned to this role, including analytical thinking, collaboration, accountability, and learning agility

Your Team

This is an individual contributor role that will work as a part of the Choice IT Distribution Team. You will work as part of a greater IT Organization and collaborate with cross-functional departments on a regular basis. 

**This role is not eligible for sponsorship**

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.  

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver