Business Systems Support Senior analyst Job Description
Profile and Key Responsibilities
The business systems support analyst is responsible to manage customer’s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve.
Work Experience and Qualification
- IT / Relevant Science/business tertiary qualification
- Good business and IT acumen
- Specialised business knowledge, i.e. Finance, GTM, Marketing, etc.
- Minimum of 5 years of Business or System Analysis experience
- Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc
- Experience in Customer Service
- Ability to engage and work with business representative
- Ability to present information in a coherent manner
- Exposure as an end user to a support systems, i.e. remedy, zendeks, etc.
- Trends and patterns identication and execution thereafter.
- Understanding and the effective use of the standard office equipment and standard software packages, i.e. Microsoft Office Suite
- Experience working within all aspects of the Software Development Life Cycle (SDLC).
- Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture.
- Excellent communication, both written and verbal
- Excellent relationship management and collaboration skills
- Good planning and time management skills
Critical skills of the role
- Analytical thinking
- Problem solving
- Customer Service
- Communication
- Relationship Management
- Self Management / Leadership
- Decision making
- Planning, co-ordinating and directing
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
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What We Do
Relentless protection. Resilient world. Mimecast (NASDAQ: MIME) was born in 2003 with a focus on delivering relentless protection. Each day, we take on cyber disruption for our tens of thousands of customers around the globe; always putting them first, and never giving up on tackling their biggest security challenges together. We are the company that built an intentional and scalable design ideology that solves the number one cyberattack vector – email. We continuously invest to thoughtfully integrate brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast is here to help protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world. Learn more about us at www.mimecast.com.
