Role Value Proposition :
Focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The role is to guide the end-users from the discovery, requirements and design phase through the configuration (if applicable) and testing of a new system or functionality. This role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements,
troubleshoot problems and provide user support.
Key Responsibilities :
Participate in discovery sessions to observe, document, and validate business processes and capture key insights.
Perform gap analysis and recommend solutions.
Elicit, analyze, document functional requirements and rules.
Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases. Define acceptance criteria.
Provide basic functional and configuration support for a specific COTS/SaaS.
Prepare technical user manuals, system configuration documents and other technical reports.
Provide operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues.
Monitor performance, identifying underlying problems.
Education : Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.
Experience : 0-4 Year
Technical Skill :
Communication/Presentation
Agile Practices
DevSecOps CI/CD
Data Extraction
User Experience
Configure Software/Systems
System & Technology Integration
Relevant Trends & Direction of
Functional Commercial Product
Collaboration
Collaboration Tools
Product/Business/Industry Knowledge
Requirements Analysis
Problem Solving
Analytical Thinking
Application Systems Testing
Relationship/Stakeholder Management
Other Critical Requirements Like Voice/Non-Voice for Insurance : N/A
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
Top Skills
What the Team is Saying
What We Do
Named among the World’s Most Admired Companies™ by Fortune and recognized in the Fortune 100 Best Companies to Work For® list in 2025, MetLife is leading the global transformation of an industry we’ve defined for more than 155 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond. With operations in more than 40 markets and leading positions across the globe, MetLife fosters an inclusive culture where our people are energized and inspired to deliver for our customers and communities. Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.
Why Work With Us
At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together
