Business Support Specialist | Galway, Ireland

Mapon, a part of the Draugiem Group, is one of Northern Europe's leading providers of B2B fleet management and tracking solutions. With over 30,000 clients and an extensive partner network in Norway, Denmark, Belgium, Croatia, Poland, Lithuania and Ukraine, we employ over 200 professionals in our offices in Latvia, Lithuania, Estonia, Finland, Denmark, Ireland and Spain.

As one of the market leaders in the telematics industry, we deliver reliable, scalable solutions that help businesses optimize operations, improve safety, and reduce costs.

Despite our international presence, we remain grounded in our core values:

• Fairness - We lead with honesty, transparency, and respect.
  
• Experimentation - We’re not afraid to try, fail, learn, and try again.
  
• Initiative - We take action, own our tasks, and bring energy to everything we do.

At Mapon, you’re not just joining a company - you’re joining a journey.

The Business Support Specialist plays a key role in supporting the daily financial, administrative, and operational activities of Mapon Ireland, in Galway. The role ensures efficient coordination between the Irish branch, local partners, and Mapon HQ, maintaining accuracy and consistency across all business systems and workflows.

This position combines hands-on financial administration, warehouse coordination, and system support with proactive involvement in ongoing digital transformation projects — particularly the transition to Dynamics 365 ERP and Moneo Warehouse Management.

The ideal candidate is structured, reliable, and tech-savvy, with strong organisational skills, attention to detail, and the ability to work collaboratively across departments, including finance, sales, warehouse, HR, and support.

Financial & Administrative Tasks

• Manage invoicing, credit notes, and adjustments for Irish clients.
• Oversee debt recovery processes in collaboration with an outsourced collection agency, maintaining clear communication with the sales team and management.
• Coordinate with HQ finance to ensure accurate payment processing and reconciliation.
• Process supplier invoices, payment settlements, and bank movements, ensuring correct data across Sage, Stripe, and Dynamics 365 ERP.
• Maintain financial records and archives, ensuring compliance with Irish accounting requirements.
• Support monthly and yearly closing procedures, VAT reporting, and financial reporting to HQ.
• Assist with payroll inputs, vouchers, receipts, and related accounting documentation.
• Maintain confidentiality of all financial, employee, and supplier information.
• Monitor shared branch email inboxes, managing purchase documentation and correspondence with vendors and clients.
• Participate in meetings related to new product or solution development, ensuring local financial alignment.

Warehouse & Operations

• Manage and coordinate warehouse operations, including order fulfilment, shipments, and deliveries to clients.
• Conduct and report regular stock checks, ensuring alignment with HQ and system records.
• Maintain daily accounting and documentation of inventory-related processes in Moneo Warehouse Management.
• Collaborate with sales and management on inventory control and stock decisions.
• Identify and implement improvements to warehouse and operational processes.
• Support the roll-out and daily use of new business systems (Dynamics 365 ERP, Moneo), ensuring staff training and process consistency.

Client & Internal Support

• Inbound Lead Registration - respond to phone calls coming into the branch (in English), register and attribute them in sales prospecting system accordingly and pass on to sales people/ account executives.
• Technicians Job Planning - Plan or assist in planning technician jobs to install hardware devices.
• Lead Qualification – Use frameworks like BANT, CHAMP, SPIN, or MEDDIC to qualify leads before handing them over to Account Executives.
• Cross-Functional Collaboration – Coordinate closely with Sales and Marketing to optimize messaging and conversion.
• Provide backup and coordination support for the client service team.
• Respond to client inquiries in English, maintaining professionalism and clear communication.
• Collaborate across teams — sales, warehouse, support, and HQ — to ensure timely and effective issue resolution.
• Maintain and update client data and documentation within Mapon CRM, SharePoint, and related systems.
• Assist the local sales team with subscription and invoicing tasks.
• Track and document customer cases or escalations, ensuring resolution and follow-up.
• Support system-related training and onboarding for team members following updates or process changes.

Human Resources & Office Administration

• Assist with HR administration, including employee onboarding and offboarding processes in coordination with HQ HR.
• Maintain employee data, attendance, and leave records using BrightHR or equivalent systems.
• Ensure payroll data and employee information are accurate and aligned with Irish accounting records.
• Coordinate local travel arrangements and logistics for team members attending HQ meetings or events.
• Keep branch-level policies, documentation, and internal procedures up to date.
• Support local compliance and communication between management and employees.

• 2–4 years of experience in business administration, finance, or operations.
• Strong understanding of accounting principles and operational workflows.
• Proficiency or familiarity with systems such as:
  • Dynamics 365 ERP
  • Sage
  • Stripe
  • CRM Systems / HubSpot
  • Moneo Warehouse Management
  • BrightHR / Thesaurus Payroll
  • Google Workspace, SharePoint, Outlook
• Excellent organisational and multitasking skills with a structured and proactive approach.
• High attention to detail, accuracy, and confidentiality.
• Strong communication skills — written and verbal — in English.
• Ability to work independently and collaboratively with cross-border teams.
•  Experience in outbound sales, prospecting or SDR work is a plus, but not mandatory – attitude matters more than experience.

🧩 What We Offer:

🌟 Competitive salary of 45000 EUR/ Gross on yearly basis

🌍 Join an international team of 200+ colleagues with a global reach and local focus
🧘 Flexible hybrid work setup – enjoy working from home or from our cozy office
🎉 Team events, social gatherings, and a supportive work culture
💼 Laptop, accessories, and all necessary tools for success
🎂 An extra day off on your birthday

🕓 Flexible working hours to enjoy life outside of work

🩺 Health Days— take time off when you’re not feeling well, without the need for a sick leave certificate;

🤝 Referral bonus — receive a reward when you refer a candidate who successfully joins our team;

👉 Ready to take the next step? Join us and help drive the growth of Mapon Ireland!

⏰ Our hiring process:

• CV review – Your application will be reviewed by HR and the Hiring Manager.
• Pre-recorded interview (Testlify) – Selected candidates will be invited to complete a pre-recorded interview via Testlify (in video format)to answer questions and test language knowledge, allowing you to answer at a time that suits you best.
• Video interview – interview with the Hiring Manager and Talent Acquisition Partner (up to 60min) to discuss your background in-depth and learn more about the role.
• Final video interview - interview with International HR Manager to discuss final points and role fit.

Send us your Resume in English today! 🚀

This is your chance to be part of something meaningful, grow your skills, and make your mark in a dynamic and future-focused company. Apply now and let’s shape the future of telematics – together.

We provide detailed feedback on interview performance and/or the technical task only to candidates who have reached the final stage of the selection process.

Mapon Ireland (670506)