Business Support Officer - Community Safety

Location: Stirling, WA
Type: Permanent, Full-time
Classification: Level 5 – Inside Workforce Agreement

At the City of Stirling, we’re proud to be WA’s largest local government, serving over 243,000 residents with more than 200 community-focused services. With a workforce of 1,500, we’re committed to building an inclusive, capable and future-ready organisation. We invest in our people, embrace innovation, and offer a workplace where flexibility, wellbeing and growth are more than just words - they’re how we work.

Why You’ll Love This Role

You’ll play an important role in supporting the delivery of Community Safety services across the City of Stirling. This customer-focused position provides high-quality administrative support across a varied portfolio, helping ensure enquiries, infringements, registrations, permits, records and correspondence are handled efficiently, accurately and professionally.

Working as part of a collaborative business support team, you’ll contribute to continuous improvement, support the smooth operation of Community Safety functions and help deliver responsive services for our community.

What You’ll Be Doing

• Provide responsive customer and administrative support
• Process infringements, reviews and correspondence
• Administer animal registrations, renewals and refunds
• Process animal and parking permit applications
• Maintain accurate records and indexed documents
• Support purchase orders and requisitions
• Collate evidence files when required
• Contribute to projects and continuous improvement

Please click here for the Position Description

What You’ll Bring

We’re looking for an organised, service-minded administrator who can communicate confidently, manage competing priorities and support fair, efficient outcomes for the community. You’ll ideally bring:

• Certificate III in Business Administration or equivalent experience
• Highly developed interpersonal and negotiation skills
• Strong written and verbal communication skills
• Intermediate Microsoft Office skills
• Sound problem-solving and customer service focus
• Ability to interpret legislation and local laws
• Strong organisation and prioritisation skills
• Administration, finance or project support experience
• Experience with local government corporate systems (eg TechnologyOne) and enforcement practices is desirable.

Why You’ll Love Working Here

• Work Your Way: Flexible hours and free parking
• Rewarding You: Boosted superannuation and extra leave options
• Feel Your Best: Gym discounts and wellness perks

Additional Information
To be successful in this role, you will need to provide a National Police Clearance less than three months old and hold a current driver’s licence.

The City of Stirling is committed to creating an inclusive, diverse and supportive workplace where employees can thrive.

Questions? Reach out to Dylan Ratta on (08) 9205 8721

Applications close: Monday 21 September 11.59pm (We may begin interviews before the closing date, so don’t wait!) http://www.stirling.wa.gov.au/employment

The City embraces its diverse workforce by supporting work-life balance and offering opportunities for progression and development. Here at City of Stirling we celebrate and support inclusion and diversity.

We acknowledge the traditional custodians of the City of Stirling, the Wadjak People of the Nyoongar Nation, and the Aboriginal and Torres Strait Islander peoples of Australia. We will act with compassion and respect towards all people and value people of all abilities, ages, religions, faiths, sexualities, gender identity and cultural backgrounds.