About the Opportunity
Ericsson is looking for a Telecom Billing L2 Production Support Specialist to support billing and invoicing operations. The role involves 24x7 production support, billing-cycle monitoring, incident resolution, application troubleshooting, and coordination with technical and business stakeholders.
What You Will Do
Provide L2 production and operational support for telecom billing and invoicing systems.
Monitor daily, weekly, and monthly billing cycles, including bill generation, final billing, invoice generation, validation, archival, and downstream processing.
Troubleshoot job failures, processing delays, invoice issues, data discrepancies, and integration failures.
Analyze application logs, database records, input/output files, and job execution status to identify root cause and recovery actions.
Perform approved job restarts, reprocessing, reconciliation, recovery, and data-validation activities.
Monitor batch jobs, schedulers, FTP/SFTP transfers, and upstream/downstream interfaces.
Use SQL, application logs, files, and operational tools for issue analysis and billing-data validation.
Handle incidents and service requests within agreed SLAs and participate in critical incident support.
Coordinate with L3/L4 application, database, infrastructure, vendor, business, and other stakeholder teams.
Support approved changes, releases, and post-deployment validation.
Prepare RCA documents, SOPs, troubleshooting guides, and knowledge articles.
Identify opportunities for automation and operational improvement.
Key Qualifications
Bachelor's degree in Engineering, Computer Science, or a related discipline.
Relevant hands-on experience in Telecom Billing or Application Production Support.
Strong knowledge of telecom billing and invoicing processes; Ericsson billing experience is preferred.
Experience with Interactive Billing Application (IBA) or an equivalent telecom billing application, including Windows-based applications.
Good understanding of the end-to-end billing lifecycle.
Strong SQL skills with experience in Oracle and/or MS SQL for validation, reconciliation, and troubleshooting.
Good knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis.
Experience with batch processing, job scheduling, monitoring, and production troubleshooting.
Understanding of file-based integrations, FTP/SFTP, and system interfaces.
Experience in a 24x7 production support environment.
Knowledge of ITIL, Incident, Problem, and Change Management processes.
Strong analytical, communication, troubleshooting, and stakeholder-management skills.
Preferred Competencies
Experience supporting high-volume, business-critical telecom billing operations.
Ability to work independently, manage escalations, perform RCA, and operate effectively under pressure.
Proactive approach to automation, process improvement, customer focus, and knowledge sharing.
Skills Required
- Bachelor's degree in Engineering, Computer Science, or a related discipline
- Hands-on experience in telecom billing or application production support
- Knowledge of telecom billing and invoicing processes
- Experience with Interactive Billing Application or an equivalent telecom billing application
- Understanding of the end-to-end billing lifecycle
- Strong SQL skills with Oracle and/or Microsoft SQL Server
- Knowledge of Unix/Linux commands, shell scripting, file handling, and log analysis
- Experience with batch processing, job scheduling, monitoring, and production troubleshooting
- Understanding of file-based integrations, FTP/SFTP, and system interfaces
- Experience in a 24x7 production support environment
- Knowledge of ITIL, incident, problem, and change management processes
- Ericsson billing experience
- Experience supporting high-volume, business-critical telecom billing operations
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
