Business Support Analyst - Mid Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA's Enterprise Digital organization seeks a highly analytical and communicative Business Analyst to partner directly with executive leadership. In this role, you will be instrumental in identifying, articulating, and communicating key strategic initiatives across the organization, while also ensuring executive leadership remains informed of progress on critical projects across engineering, product, and design teams.

Supports the business by analyzing and evaluating relevant moderately complex business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our San Antonio, TX facility. Relocation assistance is not available for this position.

What you'll do:

• Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Develops and maintains a understanding of overall moderately complex business functions.
• Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Reviews, validates, and/or analyzes reports that function as a control to existing processes.
• Assists with the documentation of new and revised departmental procedures.
• Develops and analyzes additional ad-hoc reports as needed by Management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

What sets you apart:

• 4+ years of progressive experience in the financial services industry.
• Demonstrated ability to create and deliver impactful presentations to various audiences. This should include examples of successful presentation development and delivery.
• Proficiency in presentation software (e.g., PowerPoint) and digital design tools (e.g., Adobe Creative Suite).

Compensation range: The salary range for this position is: $69,920-$133,620.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.