MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organisations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimisation and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimise their operations and captivate their customers.
The Business Success Specialist is responsible for partnering with automotive workshops in our network to help them reach new levels of success. Using our in house next gen AI platforms, and wealth of automotive data, you will level up the workshops performance, capacity, and sales.
Our ideal Business Success Specialist is an excellent communicator with experience in the aftermarket parts business and strong customer relationship and retailer collaboration skills.
Key Responsibilities:
- Advice on improvements in the spare parts area
- Supporting sales targets in the spare parts area
- Implementation of business standards
- Promoting quality and efficiency
- Initiation of marketing campaigns
- Sales promotion and performance analysis
- Planning activities in alignment with overall market strategy
- Sales visits and building customer relationships
- Presentation of proposals and sales deals
- Feedback to retailers and other partners
- Support for important customers
- Use of the CRM platform for lead management, customer management, and sales forecasting
- Monitoring and reporting of sales results
- Presentation of sales information
- Gather relevant and accurate market data
Qualifications
- Experience in the automotive industry - whether in the trade as a service assistant (m/f/d), as an employee in the parts service (m/f/d), as a service consultant (m/f/d) or service technician for motor vehicles. (m/f/d). We also welcome mechatronics engineers (m/f/d), body builders (m/f/d) or workshop managers (m/f/d) with a passion for sales!
- Excellent coaching and sales promotion skills
- Ability to engage and influence others
- Excellent presentation and interpersonal skills
- Strong skills in the digital field, and comfortable adapting to new technologies
- Independent and with a proven track record of achieving sales targets in the parts trade
- Dutch language
Work regulations and location
- 40 hours / week
- Location: Field service
Additional Information
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Repair Optimisation & Compliance
- Learning Solutions
- Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognised for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Top Skills
What We Do
MSX International (MSX) is a leading provider of technology-enabled business process outsourcing (BPO) services to OEMs in more than 80 countries. MSX’s deep automotive industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost and enhancing customer satisfaction. The company’s broad BPO services suite supports OEMs across Warranty and Technical, Parts and Service, Channel Management, Customer Engagement, and Fleet and Mobility. MSX employs more than 5,000 team members worldwide.
