Business Strategy & Operations Analyst Intern (Product)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys is in hyper-growth mode. The mission of Genesys Product Business Strategy & Operations team is to support Genesys Product leadership to develop growth strategy and drive strategic & operational initiatives to ensure the strategy is executed successfully. 

As a Business Strategy and Operations Summer Analyst, you will grow your program management, analytics skills, and business acumen to execute our Cloud strategy. You will play a critical role in measuring our success through the creation of dashboards and reports. In this role, you will be exposed to many aspects of the Genesys Cloud business, especially to business analytics. Additionally, you will add value by working with cross-functional teams within and beyond the Genesys Product organization to ensure business strategy are executed in a timely manner within scope. We are seeking a talent who is an analytical and structured problem solver, a strong relationship builder, and can manage competing priorities in a rapidly growing business.

Key Responsibilities:

• Develop and optimize SQL queries to extract usage, revenue and telemetry data from petabyte-scale data warehouses
• Build Python or R notebooks to conduct cohort analysis, churn modelling and opportunity sizing
• Evaluate competitive landscapes across cloud contact center, generative AI and adjacent markets; prepare concise briefing documents for quarterly business reviews and board updates
• Translate analytical findings into executive-ready memos, dashboards and presentations; present insights to VP through C-suite stakeholders

Minimum Requirements:

• Current undergraduate (BA) or graduate student (M.S. or MBA) in Data Science, Computer Science, Statistics, Engineering or a related quantitative discipline
• Demonstrated proficiency in:
  • SQL (common table expressions, window functions, performance tuning)
  • Python (pandas, scikit-learn, Jupyter) or R (tidyverse, caret, R Markdown)
  • Exceptional written and verbal communication skills with the ability to convey complex analyses succinctly to non-technical audiences
  • Be a proactive self-starter with the ability to multi-task, work independently, prioritize, and get things done
  • Ability to build productive & positive working relations with co-workers with varying technical & business backgrounds
  • Demonstrate intellectual curiosity and a desire to tackle ambiguous and varied projects in support of the Product Strategy & Ops team

*This is a paid internship and rate will be dependent on school year and experience*

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.