The Role
The Business Solutions Specialist will support innovation and technology initiatives, enhance operational processes, engage stakeholders, and contribute to AI-driven solutions and workflow automation.
Summary Generated by Built In
Why Ryan?
- Competitive Compensation and Benefits
- Business Connectivity Reimbursement (Phone/Internet)
- Gym Membership or Equipment Reimbursement
- LinkedIn Learning Subscription
- Flexible Work Environment
- Tuition Reimbursement After One Year of Service
- Accelerated Career Path
- Award-Winning Culture & Community Outreach
The Business Solutions Specialist will play a key role in supporting innovation, transformation, and technology-enabled business initiatives across the organization. This role is ideal for a motivated and tech-savvy professional with experience in business analysis, stakeholder engagement, operational improvement, and emerging technology solutions.
Working closely with practice areas, operational teams, and cross-functional stakeholders, you will help identify business challenges, gather and refine requirements, support innovation intake processes, and contribute to the development and implementation of workflow automation, process optimization, and AI-enabled solutions.
This role is heavily focused on innovation and transformation rather than traditional process improvement. The successful candidate will support multiple concurrent initiatives, assist in developing proof-of-concept solutions, and help bridge the gap between business needs and technology-enabled outcomes in a collaborative and fast-paced environment.
Duties and responsibilities, as they align with Ryan’s Key Results
People
- Build strong working relationships with business stakeholders, practice areas, and cross-functional teams.
- Maintain effective communication across innovation and transformation initiatives.
- Collaborate with operational teams to identify business challenges and opportunities for technology-enabled improvements.
- Support alignment between business priorities, innovation initiatives, and solution delivery activities.
Client
- Engage with practice areas to gather, document, and refine business requirements and use cases.
- Support innovation intake and discovery processes across multiple business functions.
- Assist in identifying opportunities for workflow automation, operational optimization, and AI-enabled solutions.
- Support the development, testing, and deployment of proof-of-concept initiatives and pilot solutions.
- Coordinate meetings, workshops, follow-ups, and project activities across multiple concurrent transformation initiatives.
- Assist stakeholders in translating operational challenges into scalable and practical business solutions.
Value
- Support innovation and transformation initiatives that improve operational efficiency and business effectiveness.
- Contribute to projects focused on workflow automation, modernization, and enterprise AI capabilities.
- Assist in mapping current-state processes and supporting future-state solution design.
- Track project timelines, deliverables, dependencies, and implementation activities across multiple workstreams.
- Prepare presentations, status updates, reports, and supporting documentation for stakeholders and leadership teams.
- Analyze operational data, business feedback, and process pain points to support decision-making and continuous improvement efforts.
- Stay informed on emerging technologies, automation trends, and enterprise AI developments relevant to the business.
- Support the Business Solutions and Innovation team with additional strategic and operational initiatives as required.
- Other duties as assigned.
Education and Experience
- Bachelor’s degree or equivalent experience required (Business, Technology, Operations, Information Systems, or related field preferred)
- 2–5 years of professional experience in business analysis, innovation, transformation, operations, or technology-enabled business support roles
- Experience gathering business requirements and working with cross-functional stakeholders is preferred
- Exposure to workflow automation, operational transformation, or AI-related initiatives is strongly preferred
- Experience supporting proof-of-concept or pilot initiatives is considered an asset
Preferred Skills
- Business analysis and requirements gathering
- Stakeholder engagement and relationship management
- Strong analytical thinking and problem-solving capability
- Innovation and technology curiosity
- Process optimization and workflow improvement mindset
- Project coordination and multitasking ability
- Strong written and verbal communication skills
- Ability to work effectively in fast-paced and evolving environments
- Interest in emerging technologies, automation, and enterprise AI
- Strong organizational skills and attention to detail
- Ability to adapt quickly and take initiative in ambiguous environments
#Li-hybrid
Skills Required
- Bachelor's degree in Business, Technology, Operations, Information Systems, or related field
- 2-5 years of professional experience in business analysis or technology-enabled business support roles
- Experience gathering business requirements and working with cross-functional stakeholders
- Exposure to workflow automation, operational transformation, or AI-related initiatives
- Experience supporting proof-of-concept or pilot initiatives
Ryan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ryan and has not been reviewed or approved by Ryan.
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Flexible Benefits — The myRyan model provides results-based flexibility for exempt staff alongside hybrid/remote options, while non‑exempt roles use a PTO bank and receive paid holidays. Many benefits are available from the date of hire, reinforcing practical flexibility in how benefits are used.
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Parental & Family Support — Paid parental leave, adoption assistance, and fertility support are highlighted as meaningful family-oriented offerings. Consistent emphasis on family-friendly policies positions this area as a standout.
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Strong & Reliable Incentives — A performance-driven culture offers bonuses and commissions in certain tracks, with role descriptions noting meaningful variable pay beyond base salary. Total compensation is often characterized as strong where these incentives are prominent.
Ryan Insights
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The Company
What We Do
Ryan is a tax services firm providing tax advisory and consulting services on a multi-jurisdictional basis. Ryan, an award-winning global tax services and software provider, is the largest Firm in the world dedicated exclusively to business taxes. With global headquarters in Dallas, Texas, the Firm provides an integrated suite of federal, state, local, and international tax services on a multijurisdictional basis, including tax recovery, consulting, advocacy, compliance, and technology services. Ryan is a seven-time recipient of the International Service Excellence Award from the Customer Service Institute of America (CSIA) for its commitment to world-class client service. Empowered by the dynamic myRyan work environment, which is widely recognized as the most innovative in the tax services industry, Ryan’s multidisciplinary team of more than 2,500 professionals and associates serves over 14,000 clients in more than 50 countries, including many of the world’s most prominent Global 5000 companies.
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