Business Solutions Manager

The Business Solutions Manager is dedicated to the creation, operation, iteration and management of key enterprise systems within the mortgage operation at RoundPoint and the oversight of these business solutions and acts as a key coverage point for operational groups and leaders.

This role is responsible for setting the strategic direction and management of technology solutions and key system sourcing, administration and technical operation of systems and technology solutions used by our customers and internal operations.  Working with internal and external stakeholders, this position will be responsible for setting goals, identifying solutions and sourcing external relationships to provide value added solutions. 

The Business Solutions Manager reports to the SVP of Enterprise Systems and Solutions.  This role works closely with key business leaders and leadership of clients, vendors and the balance of the organization to build strong working relationships to achieve goals.

Responsibilities

• Own and be the subject matter expert managing the technological aspects of key operational systems of record including Core Loan Servicing systems which include default platforms, imaging platforms, correspondence platforms, SBX etc. 
• Partner and act as the key coverage for solutioning, creating, maintaining, supporting, testing, implementing and operating technical systems, whether they are vendor-provided, or internally developed
• Ensure seamless integration between enterprise applications and third-party vendors
• Lead the Business Solutions process which manages, operates, secures and carries out the day-to-day technical functions of our key systems of record
• Establishes, maintains and reports on key SLAs for system performance for internal and vendor-provided technology solutions 
• Lead business solutions initiatives throughout the lifecycle to support new revenue or expense saving opportunities
• Manage requests and responses for information from potential clients, auditors, and regulatory agencies and product providers for services provided to and from RoundPoint
• Serve as the primary liaison between RoundPoint and external partnerships/vendors to establish the initial relationship and maintain the relationship throughout the system lifecycle
• Develop an understanding of our customer behaviors and need to continually develop new product offerings
• Partner with IT leadership to create roadmaps based on guidelines and outputs from senior leadership’s goals and priorities
• Work with internal key stakeholders, develop, implement, and assist in training the appropriate personnel to assist customers with questions regarding product offerings; ongoing collaboration with key stakeholders across the organization to drive evolution with the product line
• Collaborate and oversee the IT program and project managers, ensure programs are well documented for scope, budget, risks and business requirements
• Regularly prepare executive updates for solutions in process to keep the IT and general leadership and management teams informed
• Contribute to and act as a subject matter expert in key systems compliance and partnering with compliance groups to maintain RoundPoint’s commitment to compliance

Qualifications

• A bachelor’s degree in IT, computer science, business, finance, or a related field required
• Technical or operational leadership experience in a mortgage servicing or lending environment
• Experience managing large-scale projects and service providers
• Results Oriented – track record of delivering quantifiable results to the organization (i.e.  analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined
• Leadership Development Skills - proven ability to recruit, build/develop and lead teams comprised of a diverse group of scarce, skilled resources in a directly managed environment
• Operations Management Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance to provide system change recommendations
• Project Management Skills – proven ability to manage projects on time and on budget that require multiple layers of service providers, internal and external stakeholders
• Expertise at consensus and relationship building with internal and external stakeholders
• Excellent written, presentation and oral communication skills
• Results Oriented – track record of delivering quantifiable results to the organization

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear. 
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 00,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Employee Status

• Regular

Travel

• Minimal